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Holiday Lets Coordinator

3 months ago

Chichester, United Kingdom Clearline Recruitment Ltd Remote Work Freelance Full time

The holiday lets business is booming and we have the pleasure of working with a new client who has a large portfolio of these properties across Sussex. As the summer arrives, the team of 5 needs some further support.

We are therefore recruiting for a Holiday Lets Coordinator for a 6-month contract / temporary booking. This role could potentially develop into a permanent role in the future.

You will be working a 37.5-hour week, but you may be required to work over the weekends on occasions. You will always have 2 days rest per week.

Your main duties will include:

  • Respond to incoming reservations requests and inquiries or emails in a timely manner.
  • Coordinate bookings to ensure all paperwork and deposits are managed legally and timely.
  • Communicate information to confirmed/potential guests about the property, the surrounding area and local attractions/events via email or telephone.
  • Develop and maintain positive guest communication prior to arrival, verifying the guest has the appropriate information to make for a smooth arrival and stay.
  • Answer and process guest/tenant calls, taking messages/providing answers to requests, questions, or concerns.
  • Keep the database updated.
  • Build comprehensive listings by compiling information from various sources on multiple booking platforms, including Booking.com, LiveRez, VRBO, Airbnb, etc. Once listings are built, keep them up to date and accurate.
  • Manage maintenance requests and coordinate with contractors to have maintenance issues resolved in a timely manner.
  • Manage the visitor check in and out system.
  • To answer the telephone in a prompt, polite manner and field calls appropriately

We would like you to have a background within the property sector, but full training will be given. This is an administrative role and will be 100% office based.

Salary: £30,000 per annum

For more information about this role please apply today or call Chloe McCausland at Clearline Recruitment.