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3rd Line Support Engineer

3 months ago

Huntingdon, United Kingdom Xpertise Recruitment Ltd Full time

3rd Line Support Engineer – Hybrid (Cambridgeshire) – £45k

3rd Line Support | Networks | LAN/WAN | VMware | Veeam | SQL | Active Directory

Salary: £45,000

Location: Hybrid (Cambridgeshire)

Are you a 3rd Line Support professional, looking for a new challenge in your career? Do you have demonstrable experience of managing and monitoring infrastructure and networks? Have you previously worked with VMware? Interested in working for a global company who invest in the latest technologies and will support the development of your career? If so, I have a fantastic opportunity for you

I’m looking to speak with individuals who are experienced with using Veeam. You will have the opportunity to mentor and develop some of the 1st and 2nd line team. In addition to overseeing the existing infrastructure and networks, there will be the opportunity to recommend improvements and enhancements.

Key Responsibilities

  • Provide daily network and infrastructure support and analyse system requirements
  • Analyse existing infrastructure and make recommendations for improvements
  • Resolve technical problems to meet business requirements
  • Investigate service, system and process faults and implement preventative measures
  • Respond to incident reports and investigate as necessary
  • Assist in the implementation of backup and restoration strategies
  • Act as a technical escalation point for the service delivery team for infrastructure issues
  • Create, update and maintain technical documentation as and when required
  • Support and mentor 1st and 2nd line staff

The Ideal Candidate

  • Ability to communicate with stakeholders at all levels
  • Capable of prioritising a busy workload
  • Strong problem solving skills
  • Works to exceptionally high standards and promotes that behaviour in others
  • Good collaborator with a ‘can do’ attitude
  • Proactive attitude with regards self development

Desired experience with:

  • Networking Skills
  • LAN/WAN
  • TCP/IP
  • VMware
  • Active Directory
  • SQL
  • Veeam
  • Cisco/Meraki

If you would like to be considered for this role, apply below or get in contact with Andrew Rose for further details.

Xpertise are acting as an employment agency and business