Customer Service Representative

3 weeks ago


Bury St Edmunds, United Kingdom Time Appointments Full time

Time Appointments are delighted to be working with one of Suffolk’s leading road hauliers, a family-owned business, that are looking for a Customer Service Representative to join their team. This is an excellent opportunity for someone looking to begin their career within a fantastic company with the opportunity of professional development and progressionRole Overview:· Producing customers KPI’s and distribute them accordingly.· Ensuring deliveries are being made to time.· Answering phones/emails.· Handling customer claims, acting as a mediator between customer and pallet network.· Ensure customer POD’s are gathered and on systems within 5 days of delivery.· Inputting jobs onto various systems, also integration of certain customers CSV files.· Booking in consignments.· Monitoring daily discrep reports.Skills & Experience:· Previous customer service experience· Office-based experience is desirable· Good standard of education· Working knowledge of Microsoft Suite including Excel and Word· Good phone manner· Ability to remain calm under pressureBenefits:· Company events· Pension Scheme· On-site parking· Profit sharing· Referral programme



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