Actuarial Associate

3 weeks ago

Romford, United Kingdom HCLTech Full time

Job Title : Actuarial Administrator

Location : Romford

Job Description

Delivering accurate and compliant actuarial calculations and technical support to internal operational teams and external clients.


Experience : Good knowledge of Microsoft Office, particularly Microsoft Excel

Working in the financial services sector or

Working within the insurance or pensions industry or

Experience with Structured query Language (SQL)


Qualifications : Maths A-Level at grade B or above

or BSc in a mathematical or financial subject


About us

HCL Insurance BPO Services Limited provides business process outsourcing services. We offer life and pension administration services, including policy administration and claims handling on behalf of our clients


Key Tasks and Responsibilities:

  • Delivering accurate and compliant actuarial support to Operational Teams and external clients to achieve or exceed service standards
  • Calculation of both complex lifecycle and non-lifecycle referrals
  • Provide support for Operations on a wide range of technical actuarial queries
  • Reviewing system specifications and test calculation functionality when necessary
  • To ensure that all enquiries are recorded correctly on the Company Work Management System so that all work can be scheduled correctly and provide an audit trail
  • Completion of regular actuarial support tasks
  • Ensuring full procedures are in place
  • Ensure that work is processed (ALPS & Non ALPS) in line with agreed BPO formats and in excess of the agreed quality standards for correctness and fairness.
  • To participate fully in departmental and team meetings in order to relay information, promote effective communication and suggest process improvements as appropriate
  • To work within industry compliance and legislative requirements under the guidance of the Team Leader, ensuring compliance with controls and procedures


  • To demonstrate commitment to treating customers fairly through behaviours and results. This includes putting yourself in the policyholder's shoes, managing their expectations, keeping them informed and communicating with them in clear, plain English
  • To ensure that the business operating systems are used correctly and professionally
  • To ensure that you are aware of the company complaint and incident identification procedure and that these are acted upon immediately to minimise regulatory breaches and customer/client detriment and business image
  • To ensure that regulatory and audit requirements are met
  • To be aware of data security from a customer and business perspective and take responsibility for the prevention of fraudulent activity. Maintaining the data protection ideals of clear desk, secure storage and secure PC.
  • To undertake any other duties as may be deemed appropriate by your Team Leader
  • Ensure personal and business objectives for self are met in line with the departmental business plan and monitor success

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