Product Owner

7 days ago

Windsor, United Kingdom British Gas Full time

Hive is the UK's leading smart heating brand, holding over 50% market share of all smart thermostats sold in the UK. Now that the challenge of Net Zero is greater than ever, Hive has a crucial part to play in helping customers to reduce their carbon emissions and save them money in the process.

To achieve this goal, the Hive App is undergoing a significant redevelopment with the aim of revolutionising the way customers interact with our products and services to help them better manage their homes energy usage and live more sustainably.

We need a Product Ownerto support the Hive App Product team for the redevelopment of Hive app and grow the Hive ecosystem as we transition our customers to a Net Zero future. You'll design, build, deliver and maintain connected experiences for the Net Zero line of business and our customers, to help them better manage their homes and live more sustainably.

Location: You can work at home/office; we have people working all over the UK but also a range of office locations.

We have tailored our well-being & benefits package around our employees as follows:

  • Competitive salary and bonus potential

  • Employee Energy Allowance at 15% of the government price cap

  • Pension scheme

  • Company Funded Healthcare Plan

  • 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days

  • Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

Responsibilities

  • Design and implement features and improvements for the Hive App that help our customers on their path to Net Zero

  • Identify and propose opportunities, customer needs and use-cases for our products and services on the Hive App

  • Perform qualitative and quantitative research to explore and validate feature concept and identify customer pain points to maintain a market leading experience for Hive products and services.

  • Review the analytics of the Hive App and its products and identify opportunities to improve the CX and reduce customer pain points

  • Lead the entire feature development lifecycle, starting from ideation, design, and development to analysis

  • Work closely with Product Designers and Researchers to translate insights and ideas into a market-leading user experience.

  • Collaborate closely with engineers to ensure the implementation of features that deliver the best possible user experience, incorporating usability and performance considerations

  • Lead project delivery with support from operational teams to deliver a high-quality product and outstanding customer experience post purchase and throughout the in-life experience.

Experience + Skills

  • 1+ years Product Management experience

  • Worked within the mobile app space

Capabilities

  • Demonstrated expertise in designing and developing app user experiences

  • Proficient in user research and utilising analytics data

  • Excellent written and oral communication and interpersonal skills

  • Experience of defining user stories, requirements, and acceptance criteria to define and scope new product features

  • Experience of product backlog management and feature / ticket prioritisation

  • Proficient in leveraging insights to drive data-driven product decisions and strategies

Our commitment to diversity

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being Flex First. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

#LI-PR1

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