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MOP Specialist

3 months ago

Solihull, United Kingdom E.ON Remote Work Freelance Full time

We need everyone's positive energy and innovative thinking to lead the energy transition to net zero. That's why we welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone

MOP SpecialistHere's what you'll be doing

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

We have an exciting opportunity for a Meter Operator (MOP) Specialist to join our team on a 12-month fixed-term contract basis. For this role, you will manage the end-to-end processes of advanced meter operations. This includes new installations, fault resolution, half hourly meter exchanges and maintenance activity on accounts. The role is responsible for ensuring that tight timescales and sometimes conflicting priorities for jobs are managed and booked within SLA's. This role will offer the hybrid working approach, where you will be working in the office (Solihull or Leeds) approximately 2 days per week.

Key responsibilities

  • Dataflow management in line with timescales.
  • Managing complex metering queries.
  • Appointment booking.
  • Liaising with customers, in addition to internal and external agents.
  • Portfolio progress reporting.
  • Managing site visit results and actioning relevant industry dataflows.
  • Junifer ticket processing.
What we need from you
  • The ability to communicate effectively with customers, suppliers and staff at all levels.
  • Negotiation and influencing skills.
  • Proficiency in Microsoft Word and Excel.
  • The ability to work independently, with a strong attention to detail.
  • Organisational skills with the ability to prioritise your own workload.
Here’s what you need to know
  • Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022 As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
  • We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
  • As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.