Deputy Hospital Manager

Contract: Permanent, part time (34 hours per week)  Salary: £25,768 - £29,962 per annum (FTE £31,830 - £37,012 per annum) Location: Grimsby Animal Hospital, DN32 7DE Closing date: Sunday 4th January 2026  Interview dates: 12th and 13th January 2025  Help us change lives — one pet at a time.  Blue Cross is a leading animal welfare charity dedicated to improving the lives of pets and the people who love them. Our veterinary hospitals provide essential care to pets whose owners might otherwise struggle to afford treatment and we’re now seeking a compassionate, organised and forward-thinking Deputy Hospital Manager to help us continue this vital work.    More about the role As Deputy Hospital Manager, you will support the Hospital Lead in overseeing all aspects of the hospital’s daily operations while contributing to long-term planning and service development. This role is ideal for someone currently working as a Practice Manager in a veterinary setting who is ready to step into a broader, mission-driven leadership opportunity. You will provide direct line management for our receptionists, taking responsibility for recruitment, induction, rotas, training and performance management. Ensuring our reception teams deliver consistently excellent service will be central to your role. You will ensure all financial processes from cashing up to payment plans and debt collection are completed accurately and in line with internal policies and external regulations.  You will also provide support in the coordination of onsite Information Services and Estates and Facilities activities, as well as the welfare management of strays.    A core part of your responsibilities will be ensuring reception areas operate safely and efficiently, adhering to health and safety requirements, data protection rules and organisational SOPs. You will oversee robust stock control processes for both clinical and non-clinical items, ensure all non-clinical complaints are processed appropriately, and work closely with clinical and non-clinical colleagues to maintain smooth and joined-up client journeys.    Alongside this, you will provide comprehensive administration services that support our clinical teams in delivering veterinary care to thousands of pets each year. You will play an active role in continuous improvement by identifying opportunities to enhance reception and client services, making them more efficient, effective and aligned with the needs of the hospital. Experience in fundraising or events is a valuable advantage and will help strengthen our community engagement efforts.   About you You’ll be an excellent problem-solver who thrives in a fast-paced environment with multiple competing demands. Your ability to prioritise, communicate clearly and delegate with confidence will help you balance the needs of diverse teams. You’ll bring strong leadership experience, ideally from a veterinary or clinical setting and a genuine interest in strategic thinking and shaping future services. Above all, you’ll share our commitment to supporting pets and the people who love them.      Essential qualifications, skills and experience: Experience in a busy customer service environment  Experience supervising or managing staff teams  Strong communication and conflict resolution skills  Experience of financial management, including cashing up and reconciliation     Although not essential, it would be great if you also had: Experience in a hospital, clinic, or veterinary environment  Experience in staff recruitment, training, and development  Understanding of animal welfare and client care issues  How to apply   Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.   Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.   In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.     Our generous benefits package includes:  Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)   Programmes for physical and mental wellbeing support   Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family    Health cash plan   Unlimited access to an employee assistance programme   Pension scheme with enhanced employer contribution    Professional fees paid with Continuing Professional Development and personal development support.   Life assurance    20% discount on Pet Plan pet insurance    Enhanced family friendly policies    Recognition scheme    Annual volunteer days   Charity worker discounts across a variety of retailers    To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.