Customer Relationship Management Manager

1 week ago

Nottingham, United Kingdom Grafton Recruitment Full time

Customer Relationship Manager

Nottingham

Salary: £35k - £40k


Grafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team.

As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty. You will utilise Klaviyo to manage email marketing campaigns, analyse customer data and optimise communication across all touch points. Your goal is to create a personalised and seamless experience for our customers that enhances their connection with the brand.

This role is open due to huge growth of the business. This is an exciting opportunity to join an award-winning company with over 24 employees across offices in three countries - UK, Czech Republic, and South Korea.


THE ROLE:

Some of your responsibilities as a Customer Relationship Manager:

  • Develop and implement CRM strategies to increase customer retention, loyalty and lifetime value.
  • Utilise Klaviyo to design and execute email marketing campaigns that align with our brand, voice and business goals.
  • Segment the customer base to deliver personalised and targeted communication.
  • Analyse customer data to identify trends, behaviours, and opportunities for engagement.
  • Plan, create, and manage email marketing campaigns including automated workflows and triggered communications.
  • Test and optimise email content, subject lines, and send times to maximise engagement and conversion.
  • Monitor and analyse the performance of CRM campaigns, providing regular reports on key metrics such as open rates, click-through rates, conversion rates and ROI.
  • Use insights from data analysis to refine and improve CRM strategies and tactics.
  • Work closely with the marketing, ecommerce, and CEO to ensure CRM activities are aligned with broader business objectives.
  • Coordinate with customer service to integrate customer feedback into CRM Initiatives.
  • Develop strategies to enhance the overall customer experience, including post-purchase follow-ups, loyalty programs, and personalize
  • Identify opportunities to automate and improve customer journeys across various touch points.


THE CANDIDATE:

  • You will have experience with Klavyio - campaign creation, rules, segmentation, flows, as well as the actual production.
  • Proven experience as a CRM Manager or a similar role in E-commerce.
  • Strong Analytical skills with the ability to interpret data and derive actionable insights.
  • Excellent communication and Project management skills.
  • Bachelor's degree in marketing, Business or a related field.
  • Creative thinker with a customer-centric mindset.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Knowledge of ecommerce platforms such as shopify would be beneficial.
  • Familiarity with other digital marketing tools and techniques.


HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Kamila Korzeniewska on kamila.korzeniewska@grafton.com

  • Customer Relationship Management Manager

    1 week ago

    Nottingham, United Kingdom Grafton Recruitment Full time €35,000 - €40,000

    Customer Relationship Manager Nottingham Grafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team. As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty....

  • Customer Relationship Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom fish4.co - Jobboard Full time

    Job SummaryWe are seeking a skilled Customer Relationship Manager to join our team at fish4.co - Jobboard. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty.Key ResponsibilitiesCustomer Relationship ManagementCampaign ManagementData Analysis...

  • Customer Relationship Management Manager

    1 week ago

    Nottingham, United Kingdom Grafton Recruitment Full time €35,000 - €40,000

    Customer Relationship Manager Nottingham Salary: £35k - £40k Grafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team. As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement,...

  • Customer Relationship Management Manager

    1 week ago

    Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerNottingham Salary: £35k - £40kGrafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team. As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement,...

  • Customer Relationship Management Manager

    1 week ago

    Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerNottingham Salary: £35k - £40kGrafton Recruitment are delighted to be working with a leading ecommerce business, based in Nottingham area, who are looking for a Customer Relationship Manager to join their team. As the CRM you will be responsible for developing and executing CRM strategies to drive customer engagement,...

  • Customer Relationship Management Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerOur client, a leading designer and manufacturer of pet products, is seeking a Customer Relationship Manager to head up their Customer Relationship Management department. This is an exciting opportunity to join an award-winning company with a strong focus on customer engagement and retention.Key ResponsibilitiesDevelop and Execute...

  • Customer Relationship Management Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerOur client, a leading designer and manufacturer of pet products, is seeking a Customer Relationship Manager to head up their Customer Relationship Management department. This is an exciting opportunity to join an award-winning company with a strong focus on customer engagement and retention.Key ResponsibilitiesDevelop and Execute...

  • Customer Relationship Management Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerOur client, a leading designer and manufacturer of pet products, is seeking a Customer Relationship Manager to head up their Customer Relationship Management department. This is an exciting opportunity to join an award-winning company with a strong focus on customer engagement and retention.Key ResponsibilitiesDevelop and Execute...

  • Customer Relationship Management Specialist

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Customer Relationship ManagerOur client, a leading designer and manufacturer of pet products, is seeking a Customer Relationship Manager to head up their Customer Relationship Management department. This is an exciting opportunity to join an award-winning company with a strong focus on customer engagement and retention.Key ResponsibilitiesDevelop and Execute...

  • Customer Relationship Management Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time

    Job Summary: We are seeking a highly skilled CRM Manager to join our team at Grafton Recruitment. As a key member of our organization, you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty.Key Responsibilities:Develop and implement CRM strategies to increase customer retention, loyalty, and...

  • Customer Relationship Management Specialist

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Grafton Recruitment Full time £35,000

    Job SummaryAs a Customer Relationship Management Specialist, you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty. You will utilise Klaviyo to manage email marketing campaigns, analyse customer data and optimise communication across all touch points. Your goal is to create a personalised and...

  • Customer Relationship Management Specialist

    3 weeks ago

    Nottingham, United Kingdom Grafton Recruitment Full time

    Job SummaryAs a Customer Relationship Management Specialist, you will be responsible for developing and executing CRM strategies to drive customer engagement, retention, and loyalty. You will utilise Klaviyo to manage email marketing campaigns, analyse customer data and optimise communication across all touch points. Your goal is to create a personalised and...

  • Financial Management Specialist

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

    Cherry Professional - Relationship Led Recruitment is currently recruiting for a skilled Credit Controller to work in a nationwide company based in Nottingham. The ideal candidate will have a proven track record of working within a credit control environment and be able to provide excellent customer service and communication skills.The successful candidate...

  • Relationship Manager

    2 months ago

    Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    Relationship Manager Rocester, Staffordshire (Hybrid) Monday to Friday, 09:00 - 17:00 Up to £27,000 (+bonus) Macildowie are thrilled to be supporting a professional services business based in the Staffordshire countryside. This role offers an exciting opportunity to work in a customer-facing sales position within the financial services sector. While...

  • Relationship Management Apprentice

    5 months ago

    Nottingham, United Kingdom Lombard Full time

    Customer Service & Operations, Customer Relationship Management Apprentice - Nottingham, United Kingdom- Apprenticeship- Full Time#R-00232901

  • Client Relationship Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    As a Client Relationship Manager at beBee Professionals, you will be responsible for managing a portfolio of clients, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Develop and implement client relationship strategies.Prepare and deliver presentations and proposals to clients.Collaborate with internal teams to ensure...

  • Business Development Manager

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

    Business Development OpportunityCherry Professional - Relationship Led Recruitment is seeking a highly motivated Business Development Manager to join our client's team in Nottingham. This exciting opportunity will suit someone with a proven track record of Business Development and Key client Account Management.Key Responsibilities:Manage and grow existing...

  • Client Relationship Manager

    2 months ago

    Nottingham, Nottingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Nottingham. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...

  • Client Relationship Manager

    2 months ago

    Nottingham, Nottingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Nottingham. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and execute...

  • Business Development Manager

    1 month ago

    Nottingham, Nottingham, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

    Business Development OpportunityCherry Professional - Relationship Led Recruitment is seeking a highly motivated and experienced Business Development professional to join our client's team in Nottingham.About the RoleThis is an exciting opportunity to work with a growing company in the Healthcare sector, managing and growing existing B2B accounts, and taking...