Customer Relationship Development Manager

6 days ago


Nottingham, Nottingham, United Kingdom HSS Hire Full time

We're innovators, trailblazers and industry game-changers in the hire equipment sector.

With cutting-edge technology at our core, we redefine standards and consistently go above and beyond to serve our customers. Our forward-thinking culture makes us a leader in the market.

About Us

HSS Hire is a leading provider of hire solutions with an array of top-tier products and equipment across all building service sectors. We have over locations across the UK, with more opening soon.

Our Commitment to Customers

We're dedicated to delivering exceptional customer service and cultivating strong relationships to secure repeat business and long-term loyalty. Our team members are experts in their field, providing expert assistance to customers with their hire needs while actively seeking opportunities to upsell and cross-sell products and services.

What Does the Role Involve?

  • Independently support the HSS dedicated area within our partnering builder's merchant in the absence of the Merchant Branch Manager.
  • Cultivate and maintain strong relationships with customers to secure repeat business and long-term loyalty.

Key Responsibilities

The successful candidate will be responsible for:

  • Developing and maintaining strong customer relationships.
  • Providing expert assistance to customers with their hire needs.
  • Actively seeking opportunities to upsell and cross-sell products and services.
  • Maintaining accurate records and reports as required.

Benefits

We offer a competitive salary and benefits package including days' holiday entitlement, additional holiday buy scheme, access to exclusive discounts on equipment rentals, car lease and retail purchases, life assurance, healthcare and wellbeing platforms with 7-day access to GPs, and personalised career development.

Working Hours

This role requires working Monday to Friday 7am until pm and Saturdays 8am until pm.

Who Are We?

HSS Hire is committed to celebrating diversity and inclusivity. We believe that everyone should have the opportunity to contribute and thrive within our workforce. If you require any reasonable adjustments during the recruitment process, please let us know.



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