Cruise Sales Consultant

1 week ago

Manchester, United Kingdom Dreamlines GmbH Full time

Are you ready to embark on a rewarding journey with Cruise 1st the local arm of the globally acclaimed online cruise retailer Dreamlines headquartered in vibrant Hamburg GermanyWere not just a travel company; were trailblazers in the cruise industry with a presence spanning five countries united by a passion for global United Kingdom we proudly operate under the distinct brand: Cruise1st.The main role of a Cruise Sales Consultant is to sell cruise holidays including bespoke itineraries to our customers in order to achieve and exceed sales targets whilst providing an exceptional level of customer service.TasksConverting incoming calls emails and web chats into bookings to meet personal sales targetsSelling cruise holidays across all cruise lines and dynamically packaging and tailor-making holidays to fit customers specific requirements including selling cruises flights hotel stays and land tours.Upselling and booking ancillary products and services where appropriate.Providing excellent call quality compliant with current industry regulations e.g. GDPROffering exceptional customer service by building rapport and using personal experience making us stand out from our competitors and to encourage customer loyalty.Remaining aware of current offers promotions discounts and marketing campaigns and to use this information to maximise sales opportunitiesKeeping up to date with own product knowledge including completion of all cruise line online learning platforms attending in house training and being aware of current industry trendsMaximising skills on cruise line and in-house booking systems and making recommendations for improvements where needed.Following company processes to minimise errors and ensuring all bookings are completed including when elements are out of system range at time of original booking.Developing effective relationships with other team members and departments to share ideas in order to maximise sales and improve processes.Requirementsprevious experience selling cruises or bespoke long-haul itineraries essentialSelf-driven to work towards and exceed targetsPast telephone sales experience preferably in travel retail or tour-operatingDynamic packaging experience preferredPassionate and enthusiastic about selling cruisesHomeworking experience preferredGood cruise and travel product and system knowledgePrevious experience of using Amadeus/GDS flight systems preferred but not essentialBenefitsCompetitive basic salary plus lucrative bonus scheme. OTE 40K - 45KAccess to an employee discount platform which offers savings on many different providersAccess to all cruise line incentive schemes E.g. Shine Rewards Myclubroyal etc.Contributory company pension schemeEducational cruise trips and ship visitsDiscounts on cruises & holidays for family and friendsRefer a friend bonus Key Skills Sales Experience,Direct Sales,Door-to-Door Experience,B2B Sales,Customer Service,Communication skills,Basic Math,Retail Sales,Analysis Skills,High-end Sales,Outside Sales,negotiation Employment Type : Employee Experience: years Vacancy: 1

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