Consumer Duty Regulatory Lead

4 weeks ago

Bristol, Bristol, United Kingdom Aviva Full time
Consumer Duty Regulatory Lead - Salary circa £80,000

We have an exciting new opportunity to join our Insurance, Wealth & Retirement (IWR) business This role is perfect for a highly organised, strategic thinking Consumer Duty expert, who has expectational written and verbal communication skills. If that sounds like you, we would love to hear from you

A bit about the job:

You will be an individual contributor working with a wide range of stakeholder to ensure that our IWR business upholds and continually advances its approach to meeting Consumer Duty standards. This is crucial for maintaining consumer trust and confidence and for enabling the IWR business to maintain a transparent and trusted relationship with its regulators.

Conduct Risk and Consumer Duty Expertise: you will provide specialist conduct risk and consumer duty advice, challenge, and guidance across IWR Business Units and support functions, informing the standards to which the IWR business operates in delivering good customer outcomes and mitigating risks of consumer harm.

Regulatory Reporting: you will work with a range of business stakeholders to ensure that information provided in response to Regulatory information requests is of high quality and clarity in relation to our Consumer Duty commitments. Lead Consumer Duty-related thematic reviews.

Consumer Duty Insight and Benchmarking: you will maintain a close understanding of regulatory expectations and regular external benchmarking of IWR Consumer Duty-related practices with industry peers to inform continual enhancement. Conduct regular analysis of FCA communications in the context of IWR's Consumer Duty approaches.

Conduct Annual Consumer Duty Assessments: you will provide Consumer Duty and regulatory expertise in the completion of Consumer Duty Annual Board Assessments for IWR and its subsidiaries.

Culture: you will lead and document an annual assessment of IWR's culture in the context of Consumer Duty for reporting to IWR management and board committees.

Facilitate Training and Best Practices: you will collaborate with Aviva Group Learning & Development, Legal & Compliance to provide training on consumer duty obligations at all levels of the organisation (including Boards and specialist functions), ensuring that best practices are shared across Aviva markets to maintain a "One Aviva" approach.

Skills and experience we're looking for:
  • Extensive expertise and experience in highly regulated environments with deep knowledge of regulatory expectations in relation to the Consumer Duty and its application in a large and complex organisation.
  • Comprehensive understanding of financial and regulatory risks/issues relevant to Insurance, Wealth and Retirement business in the context of consumer outcomes and risks of consumer harm.
  • Experience in leading regulatory interactions in the context of the Consumer Duty.
  • Significant experience in stakeholder engagement at all levels of the organisation, including Executive Leaders and Boards
  • Strong leadership abilities, with experience in delivering to challenging timelines across a range of business areas and contacts.
What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Salary circa £80,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to beatrix.rozsa@aviva.com

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