CRO / OPTIMISATION / Experimentation CONSULTANT

3 weeks ago

London, United Kingdom Eclipse Group Solutions Ltd. Full time

WHAT WE LOOK FOR IN A CANDIDATE.

We believe in our people and are committed to supporting our colleagues to be the best they can be. We’re hugely proud of our culture, our values, and the colleagues that make the magic happen.

We’re Curious

Knowing the art of the possible excites us. Turning over stones and wondering what-if, is the fuel that drives Eclipse.

We’re Courageous

It’s easy to say yes and it’s hard to disagree. We’re not afraid of the tough conversations if they lead to better solutions.

We’re Creative

We think big, mixing flair with ingenuity. But we always deliver. It’s in our DNA.

We Care

Our people are our life blood. We’re nowhere without them. Quality is a hygiene factor, commitment wins hearts.

WHO ARE ECLIPSE?

Eclipse is a customer experience agency. We help our clients craft brilliant and high-performing digital customer experiences with their websites and products.

We deploy skills in design, psychology, testing, optimisation, technology, and research to iteratively improve customer journeys to drive business outcomes for our clients.

ABOUT THE ROLE, RESPONSIBILITIES & DUTIES

Overview

We are looking for a highly analytical and curious person to join our consulting team as an Experimentation/CRO Consultant, reporting into the Head of Consulting.

This is an exciting role for anyone who loves to continuously develop their AB testing, experimentation or analytical skills and wants to progress their career in CRO or Experimentation.

The ideal candidate should have enthusiasm for solving problems with data and enjoy getting hands on when necessary.


What you'll need to work on:

  • Helping clients develop their approach to experimentation and do more high-value experiments.
  • Collaboration with Product, UX design, Engineering and business teams to improve how experiments are executed.
  • Training client teams how to do experimentation better and demonstrating those techniques in a hands-on way (eg through workshops or working closely with their teams).
  • Getting ‘hands on’ with customer data, digging into large data sets to find insights and customer problems to help form experimentation idea backlogs.

As a result, you will need to be able to:

  • Use a growth mindset to be able to spot opportunities for yourself and the business to grow and develop.
  • Be comfortable in a professional services environment moving between various client engagements and proactively support your client’s needs.
  • Run quantitative and qualitative analysis on client’s customer data to understand why they do or don't convert.
  • Use the data to identify insights to inform hypotheses and test ideas.
  • Analysing and evaluating A/B tests, reporting on results and recommending next steps to clients.
  • Communication of test results both to relevant client teams and a range of different audiences.

EXPERIENCE

Essential Skills

  • Experience of techniques such as experimentation, A/B testing, MVT, CRO.
  • Experience of using common analytics platforms and/or visualisation tools such as Google Analytics, Adobe Analytics, Amplitude, Contentsquare, Hotjar, Mixpanel.
  • Ability to present complex information clearly to non-technical audiences.

Please tell us if you also have:

  • Previous consulting or professional services experience (or consulting-type roles).
  • Previous experience with A/B testing tools (and any associated software).
  • Any understanding of statistics as applied to A/B testing.
  • Ability to turn insight into actionable recommendations.
  • Ability to handle multiple projects and prioritise responsibilities.

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