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Reservations Agent

2 months ago

Aberdeen, United Kingdom Copthorne Hotel Aberdeen Full time

The Copthorne Hotel Aberdeenis seeking an experienced Reservations Agent to support the Front Office team and Sales Manager to maintain accurate and complete records of all reservations and maximise revenue potential for the hotel.

Are you in experienced Hotel Reservations?

Are you an excellent service provider?

Are you looking for an exciting new challenge?

If so, this could be an ideal opportunity for you

Key responsibilities of a Reservations Agent are:

  • Working closely with the Front Office team and Sales Manager
  • Ensuring the telephone is answered promptly in a polite and courteous manner
  • Establishing client requirements and identifying how the hotel can facilitate their needs
  • Responding to all Reservations and Sales & Catering enquiries in-line with company standards while maximising sales, occupancy and revenue, including up-selling equipment, Food & Beverage and relevant hotel facilities, where possible