Gsa/receptionist

Job Overview:
**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

**What we need from you**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you’ll become part of our hotel family.

**Responsibilities**:

- Greet guests upon arrival and departure in a professional and courteous manner
- Handle guest inquiries, requests, and complaints promptly and effectively
- Perform check-in and check-out procedures efficiently
- Manage reservations and room assignments accurately
- Answer phone calls, take messages, and redirect calls as necessary
- Assist guests with luggage and transportation arrangements
- Maintain a neat and organised front desk area
- Utilise computerised systems for booking and billing purposes
- Perform data entry tasks with precision
- Uphold phone etiquette standards when communicating with guests

Qualifications:

- Previous experience in an office or clerical role is advantageous
- Strong data entry skills with a high typing speed
- Administrative skills with the ability to multitask effectively
- Familiarity with QuickBooks or similar accounting software is a plus
- Excellent phone etiquette and communication skills
- Strong organisational abilities to manage guest requests efficiently
- food & beverage service

Join our team as a Guest Service Agent to deliver exceptional service in a vibrant hotel environment.

Pay: £23,920.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: GSAJE2406