Sales Team Advisor

2 weeks ago


Diss, United Kingdom Smurfit Kappa Careers Full time

Join Our Team at Smurfit Westrock

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we're committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

are looking for a Sales Team Advisor to join their internal sales team.

Reporting to the Sales Office Team leader, this is a full-time post working 9:00am to 5.30pm each day.

The successful candidate will need to be driven to provide a comprehensive front-line service to deal with customer enquiries in a responsive and professional manner to provide the best possible customer service and represent the Company positively. Key responsibilities will include:

  • Dealing with customer calls as the first point of contact, ensuring the best possible customer service is provided at all times.
  • Processing customer orders in a timely manner in line with key performance indicators
  • Processing customer complaints in line with business processes and ensuring customers are kept up to date.

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