Quality Assurance Officer
3 weeks ago
Do you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their team Benefits On going support and training 3% pension 33 days annual leave (including bank holidays) Christmas Shutdown Life Insurance Career progression This head office environment is fun, friendly and very supportive Within this role you will be ensuring that both their internal and field teams are consistently meeting contractual standards. Reporting to the Compliance Manager, this role plays a critical part in maintaining service excellence and regulatory compliance across all contact operations. Responsibilities Achieve individual and team KPIs, actively engage in monthly 1-2-1 meetings, and seek continuous development opportunities. Complete weekly/monthly reviews of Field Visits and Telephony Call recordings in line with client and internal targets. Provide feedback and identify training needs for Customer Contact, Call Centre, Field Agents, and Area Managers based on call listening outcomes. Analyse QA feedback to identify trends and report findings to the Compliance Manager. Ensure fair and consistent treatment of client customers across all interactions. ...
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Quality Assurance Officer
2 weeks ago
Romford, Greater London, United Kingdom Richburns Ltd Full time £25,000 - £40,000 per yearAbout usRichburns is the industry leader in both debt recovery and metering services for the utility industry. We are the only debt management company that specialises solely in the utility market and we have worked with all the leading companies in the industry. Our vast experience across all aspects of the gas and electricity market combined with our use...
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Quality Assurance Officer
1 week ago
Romford, United Kingdom Made Employment Ltd Full timeDo you have a background working within compliance or quality assurance? Do you enjoy ensuring that audits are pristine? If so, then this is the job for you? Our client, a leading debt resolution business, are looking for a quality assurance officer to join their
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Quality Assurance Team Manager
3 days ago
Romford, United Kingdom CCP Full timeAre you an attentive and innovative Quality Assurance Team Manager with experience in supporting a high performing Contact Centre operation? Do you have experience in shaping and managing high quality customer contact standards and procedures? On behalf of a market leading insurance organisation, we are recruiting a Quality Assurance Team Manager to join a...
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Call Quality Assurance Assessor
5 days ago
Romford, United Kingdom AllClear Travel Insurance Full time**Quality Assurance Assessor** Working across our award-winning Contact Centres **_AllClear & InsureandGo_**, who are part of the Best Companies Programme, are looking for someone who is passionate about quality of service, customer experience and agent development. We are looking for an exceptional **_Quality Assurance Assessor_ **with strong personal...
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Quality Assurance Team Manager
7 days ago
Romford, United Kingdom MERJE Ltd Full timeUp to £40,000 DOE + annual bonus Full time / permanent Monday-Friday 9am-5:30pm Hybrid This is a fantastic opportunity for a QA Team Manager to join a growing and well established business that genuinely cares about its staff. This is a multiple award winning business that has a very customer focused approach, due to this, they have gainedover 60,000...
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Senior Quality Assurance Officer
1 day ago
Romford, United Kingdom Ethypharm Group Full timeJob Details: Senior Quality Assurance Officer - Onward Supply ChainContract: PermanentLocation: Romford, Spilsby RoadSalary: Up to £40,000 per annumDaily Work Times: 08:30 - 17:00 Mon to Friday. Potential to work 1 or 2 days from home when fully trained. 1 day per week at Brentwood site to liaise with RP.Basic Hours Per Week: 37.50What you will doWe are...
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Quality and Inclusive Learning Lead Officer
7 days ago
Romford, United Kingdom London Borough of Havering Full time**Job Description Job Advert: Quality and Inclusive Learning Lead Officer** **Location**:Havering Adult College, Romford, Greater London **Directorate**:People Services **Salary**:Grade 8, £47,532 - £51,522 per annum **Contract Type**:Full-Time, Permanent **DBS Requirement**:Enhanced DBS **About the Role** Are you passionate about improving learner...
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Head of Delivery Assurance
7 days ago
Romford, United Kingdom London Borough of Havering Full time**Job Description Head of Delivery Assurance** **£58,173 - £64,749 per annum** We are building a brand-new Transformation team here at the London Borough of Havering. This role is one of two we are looking to recruit to and the other being a Head of Portfolio Delivery. Working with the Programme Transformation Director, this team will take the lead on...
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Senior EHCP Data Officer
3 weeks ago
Romford, United Kingdom Tripod Partners Full timeSenior EHCP Quality Assurance and Data OfficerLondon Borough of HaveringUp to £400 per dayLondon Borough of Havering is seeking an experienced and highly analytical Senior EHCP Quality Assurance and Data Officer to join our Starting Well, Education, SEND and Alternative Provision Service.We are looking for an exceptional individual to drive data accuracy...
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Quality Advisor
3 days ago
Romford, United Kingdom Costain Full timeCostain are one of five companies that have been awarded contracts under the Surface Transport Infrastructure Construction (STIC) Framework Transport for London are one of Britain’s key City Local Authorities. Responsible for the city’s infrastructure which includes Highways, Major Structures, Rail, River Transport and supporting technology. Many of...