Customer Services Coordinator
4 days ago
Looking for a busy and varied role in a thriving Business development/Marketing team?
As Business Development & Marketing Coordinator you'll be responsible for managing all new inbound enquiries. This is a very important role with it being that initial point of contact, where you'll be showcasing the expertise, professionalism and services the company offers, so being able to build rapport and credibility is essential.
Here's an overview of the job and day-to day duties:
- Allocate enquiries to the appropriate specialist and coordinate meetings.
- Maintain timely communication with clients and prospects throughout the introductory process, ensuring a smooth and professional experience.
- Follow up with appropriate uncontactable prospects at 6 and 12-month intervals.
- Provide regular feedback on insights from inbound enquiries; trends, discussion topics, challenges and concerns.
- Leverage insights from enquiries to identify and form business development campaign opportunities.
- Support successful campaigns by efficiently and accurately enriching data.
- Develop and maintain strong internal and external networks to enhance client and prospect experience.
- Help to accurately maintain the firm's pipeline using regular touchpoints.
- Coordinate and schedule pipeline calls with senior team members
- Feed into weekly reporting on enquiry data and pipeline progress.
- Produce quarterly reports for follow-up.
We'd really like to hear from you if you have the following skills and experience:-
- Customer service or sales experience.
- Experience in understanding a client / customers' requirements and formulating a solution.
- Able to build fantastic relationships with prospects and colleagues.
- Passionate about client care/good customer service.
- Approachable and personable.
- Considerate and accurate when it comes to client communications and reporting.
This is a brilliant opportunity to join a company which supports training, personal growth and career engagement. They encourage flexibility, allowing you to choose when and where you work, whilst still providing excellent client care.
Location:
Cambridge (hybrid working available)
Hours:
Monday-Friday - Full time hours with a policy that supports work/life balance.
Salary:
Competitive salary on offer
Benefits:
- 25 days annual leave (with the option to buy / sell up to 5 days holiday)
- Contributory pension scheme
- 4x life assurance
- Employee share scheme
- 2 days paid for volunteering
- Cycle to work scheme
- Employee Assistance Programme (EAP) including shopping discounts
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
-
Customer Services Coordinator
2 days ago
Norwich, United Kingdom Ea First Full timeLooking for a busy and varied role in a thriving Business development/Marketing team?As Business Development & Marketing Coordinator you'll be responsible for managing all new inbound enquiries.This is a very important role with it being that initial point of contact, where you'll be showcasing the expertise, professionalism and services the company offers,...
-
Customer Service Coordinator
6 days ago
Norwich, Norfolk, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Service & Deployment Coordinator. As part of this role, you will be responsible for handling service bookings from initial liaison with customers to sending documentation and updating our in-house system.Job DescriptionLiaising with customers to arrange...
-
Customer Services Coordinator
4 days ago
Norwich, United Kingdom EA First Full timeJob Description Looking for a busy and varied role in a thriving Business development/Marketing team? As Business Development & Marketing Coordinator you'll be responsible for managing all new inbound enquiries. This is a very important role with it being that initial point of contact, where you'll be showcasing the expertise, professionalism and...
-
Customer Services Coordinator
15 hours ago
Norwich, United Kingdom EA First Full timeLooking for a busy and varied role in a thriving Business development/Marketing team?As Business Development & Marketing Coordinator you'll be responsible for managing all new inbound enquiries. This is a very important role with it being that initial point of contact, where you'll be showcasing the expertise, professionalism and services the company...
-
Service Deployment Coordinator Leader
4 days ago
Norwich, Norfolk, United Kingdom Gasway Services Ltd Full timeKey Responsibilities:In this Service and Deployment Coordinator position, you will be responsible for ensuring that work is planned and scheduled effectively to meet customers' needs. You will deliver outstanding customer service by phone, email, and in-person, and optimize engineer resource deployment and monitor financial tasks.Essential Skills:Customer...
-
Customer Services Coordinator
5 days ago
Norwich, UK, Norfolk, United Kingdom EA First Full timeLooking for a busy and varied role in a thriving Business development/Marketing team?As Business Development & Marketing Coordinator you'll be responsible for managing all new inbound enquiries. This is a very important role with it being that initial point of contact, where you'll be showcasing the expertise, professionalism and services the company...
-
Customer Care Coordinator
1 month ago
Norwich, United Kingdom CV-Library Full timeCustomer Care Coordinator - £26,000 - Norwich - Permanent Introduction A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Norwich area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales. The Role: - Reporting to the Head of...
-
Customer Coordinator
2 months ago
Norwich, United Kingdom CV-Library Full timeCustomer Coordinator Our client, a leading procurement company based on the outskirts of Norwich, are currently seeking an Customer Coordinator to join their Livestock team. This is a full time permanent position, based in Norwich, working 37.5 hours per week. Due to the location of our client’s site, applicants must have a full UK driving Licence and...
-
Customer Service Representative
1 month ago
Norwich, Norfolk, United Kingdom World Fuel Services Full timeAt World Kinect, our employees are the key to our global success.The Customer Service Representative is an integral part of the Watson Team, a fast-paced customer service team with a responsibility for delivering an exceptional customer experience to customers in the UK.Reporting to the customer service team leader, the Customer Service Representative is an...
-
Customer Service Advisor
6 months ago
Norwich, United Kingdom World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Customer Service Representative
4 weeks ago
Norwich, Norfolk, United Kingdom World Fuel Services Full timeGlobal Customer Support at World Fuel ServicesWorld Fuel Services is seeking a highly skilled Global Customer Support Specialist to join our team. As a key member of our Customer Service Team, you will play a vital role in delivering exceptional customer experiences to our customers in the UK.As a Global Customer Support Specialist, you will be responsible...
-
Customer Service Representative
1 week ago
Norwich, Norfolk, United Kingdom World Fuel Services Full timeAt World Fuel Services, our employees are the driving force behind our global success. With a team of approximately 5000 professionals, we're proud to be industry leaders due to their exceptional talents.The Service Excellence Specialist is an integral part of the Watson Team, a fast-paced customer service team responsible for delivering exceptional...
-
Customer Service Representative
3 weeks ago
Norwich, Norfolk, United Kingdom Huntress - Maidstone Full timeAmbulance Service Booking Coordinator RoleWe are seeking an experienced customer service professional to join our Ambulance Service team as a Booking Coordinator.This role involves planning transportation for future dates and ensuring patients receive timely and efficient care. Key responsibilities include:Planning of transport for future...
-
Customer Service Advisor
5 months ago
Norwich, United Kingdom Sharp IT Services Full timeNew opportunity for a **Customer Service Advisor **to join the friendly team at the Snetterton office in Norfolk. Working hours are Monday to Friday 8.30- 5.00 or 9.00-5.30 - flexibility needed at times. A car is essential for getting to the office, and we have parking on site. **Responsibilities**: - First line contact in responding to customer...
-
Customer Service Advisor
6 months ago
Norwich, United Kingdom World Fuel Services Full timeAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Customer Service Representative
2 days ago
Norwich, Norfolk, United Kingdom World Fuel Services Full timeCompany OverviewAt World Fuel Services, we pride ourselves on being a global leader in the industry. Our success is built on the talents of our approximately 5000-strong professional team. We thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration, and efficient execution are highly valued.We have a...
-
Food Service Coordinator
7 days ago
Norwich, Norfolk, United Kingdom Norse Group Full timeSenior Food Service CoordinatorNorse Group is seeking a Senior Food Service Coordinator to manage the kitchen team and ensure high-quality food services at our school in Norwich.The ideal candidate will have previous experience working in a fast-paced kitchen environment, with strong communication skills and a passion for delivering excellent customer...
-
Customer Service Advisor
6 months ago
Norwich, United Kingdom Connells Group Full timeWe have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of **Norwich**. **£22,400** As a **Licence Coordinator/Customer Service Advisor**, you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network,...
-
Beverage Service Coordinator
5 days ago
Norwich, Norfolk, United Kingdom E. Boffa Tanti Ltd Full timeE. Boffa Tanti Ltd is committed to delivering exceptional customer experiences. As a Beverage Service Coordinator, you will play a critical role in creating memorable moments for our guests.Job SummaryWe are seeking a skilled Beverage Service Coordinator to provide exceptional customer service, prepare drinks, maintain inventory, operate the POS system, and...
-
Driver / Customer Service Advisor
6 months ago
Norwich, United Kingdom FMG Repair Services Full time**Customer Service Advisor / Driver** **Salary**:£25,000 to £27,000 with company benefits and bonus This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Norwich. As a Customer Service Advisor you will be the face of our Bodyshop,...