I.T. Support

2 weeks ago


Belfast, United Kingdom Ocho Full time

On-site IT Support Specialist required to join a homegrown Irish company with offices in Belfast. You'll handle customer inquiries via email, phone, and in person, ensuring a smooth experience and prompt issue resolution. Responsibilities include monitoring service queues, escalating incidents when needed, and contributing to continuous service improvement. Key Responsibilities: Resolve customer support queries through various channels. Log and manage support requests in our IT Service Desk. Take ownership of service desk calls, resolving or escalating as necessary. Assist in maintaining and configuring hardware, reporting faults when needed. Participate in ongoing projects, including software and telephony system rollouts. Required Skills: Proficiency in Microsoft 365 Suite and troubleshooting. Basic understanding of SQL querying and data manipulation. 2+ years of proven experience in an IT support role. IT professional qualification preferred. Excellent communication skills, both written and verbal. Ability to prioritize tasks, meet deadlines, and work well under pressure. Collaborative team player with a friendly disposition. This role offers an excellent learning opportunity in a fast-paced environment, with support and training provided as needed. If you're motivated, customer-focused, and ready to tackle IT challenges, we'd love to hear from you. ?Apply now and be part of our dynamic team Skills: IT Support, 1st line, 2nd line Server, Microsoft, SQL LAN/WAN


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