Customer Service Coordinator
1 week ago
Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years our team has driven meaningful innovations in kidney care. As we build on our legacy we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams and longer fuller lives for patients that is what Vantive aspires to deliver.We believe Vantive will not only build our leadership in the kidney care space it will also offer meaningful work to those who join us. At Vantive you will become part of a community of people who are focused courageous and dont settle for the mediocre. Each of us is driven to help improve patients lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.We are looking for a Customer Service Coordinator to join our high performing team in Northampton on a full-time permanent basis. As a member of the Customer Services team you will be operating as the first point of contact with our home patients.The role will be working from Monday to Friday between 08:00-16:00 &Monday to Thursday between 10:00-18:00 & Friday 09:00-17:00(on Rotating shifts)Essential Duties and ResponsibilitiesTo manage the processing of customer orders for home patientsTo manage customer queries and complaints ensuring a win win solution for Vantive and the customerTo create lateral relationships with other departments to support product distributionTo enhance the reputation of customer services and positively promote the image of VantiveTo contribute to the evolution of the department by providing feedback and taking action to improveTo positively contribute to the delivery of service excellence to Vantives customers and patientsQualifications & ExperienceGCSE Level standardOrganizedAbility to prioritize workload in a very busy environmentTenaciousStrong decision making skillsStrong attention to detail/accuracyGood team playerProfessional telephone mannerProactive and reactive natureSiebel experience preferredFlawless customer service skillsCan do attitude willing and positive manner.Reasonable AccommodationVantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information. Form LinkRecruitment Fraud NoticeVantive has discovered incidents of employment scams where fraudulent parties pose as Vantive employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.Required Experience:IC Key Skills Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing Employment Type : Full-Time Experience: years Vacancy: 1
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