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Technical Support Specialist

3 months ago

Worcester, United Kingdom Talent Full time

Job Title: M365 Technical Support Level 3

Location: West Midlands (Hybrid)

Type: Permanent

Salary: £42,005


Are you a skilled technical support professional seeking a challenging role that allows you to showcase your expertise and enhance customer service experiences? We have an exciting opportunity for you


The Role: You will be a vital part of our Specialist Technical Support Team, providing top-notch technical support to internal and external customers. You'll ensure the delivery of high-quality ICT services, applications, and equipment. Additionally, you will guide and supervise colleagues to maintain excellent service standards.


Key Responsibilities:

  • Provide advanced technical support for diverse user issues, both hardware and software.
  • Utilize your expertise in Power Apps Automate, M365, and Blue Prism.
  • Handle complex issue triage, problem investigation, and major incident resolution.
  • Support Microsoft Products, Network, VMware, Storage and Back-up, various OS environments, and business applications.


Experience Required:

  • ICT (Level 5) professional qualification or equivalent.
  • Professional Management qualification (Level 5) or equivalent.
  • ITIL certification in IT Service Management, or similar.
  • Knowledge of Industry Best Practices like ITIL v4.
  • Extensive hands-on experience in a specialist technical support environment.


Join us and leverage your skills to contribute to an efficient and effective customer service experience. Apply today