Aftersales Executive

Job Title: Cruise Aftersales Executive

Location: Manchester (Hybrid)

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Cruise Aftersales Executive in Manchester.

As a Cruise Aftersales Executive, you will be responsible for ensuring that our customers' post-booking experience is seamless and memorable. From handling inquiries and resolving issues to coordinating with various departments, you will play a crucial role in delivering outstanding service and building long-lasting relationships with our customers.

Key Responsibilities as a Cruise Aftersales Executive:

• Handle pre & post-booking inquiries and requests from customers via phone, email, and other communication channels.
• Provide assistance and guidance to customers regarding itinerary changes, cabin upgrades, and other aftersales services.
• Resolve customer issues and complaints in a timely and efficient manner, ensuring a positive resolution.
• Liaise with cruise line partners and other suppliers to coordinate special requests and accommodations for customers.
• Process cancellations, refunds, and other aftersales transactions accurately and efficiently.
• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to enhance the customer experience.

Requirements as a Cruise Aftersales Executive:

• Previous experience in a customer service or aftersales role, preferably within the cruise or travel industry.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Attention to detail and accuracy in handling customer information and transactions.
• Proficiency in Microsoft Office Suite and experience with CRM systems is a plus.
• Ability to work independently as well as collaboratively in a team environment.

Benefits:

• Competitive salary of £22,500 per annum, with the opportunity for performance-based bonuses.
• Hybrid working model, combining office-based and remote work.
• Opportunities for career advancement and professional development.
• Employee discounts on travel products and services.
• Supportive and inclusive work culture.

If you're passionate about delivering exceptional customer service and thrive in a dynamic and rewarding environment, apply now or email / call