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Credit Controller

2 months ago

Stretford, United Kingdom The Portfolio Group Full time

Credit Controller

£24k - £26k5 days a week in officeBased in Manchester City

Are you an individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Credit Control Specialist to join our client's head office in Manchester City.

Why This Role?

You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.

What We're Looking For:

  • A bright, confident, and positive individual who thrives in a fast-paced environment
  • At least two years of experience in customer service or account collection
  • Exceptional negotiation skills and a pragmatic approach to problem-solving

Your Daily Responsibilities:

  • Engage with clients about their overdue accounts
  • Address payment and service queries, mainly over the phone
  • Deliver "Super Service" in every interaction, maintaining detailed records
  • Process debit/credit card payments efficiently
  • Collaborate with the team to streamline client accounts and internal processes
  • Handle account adjustments and provide comprehensive case histories when necessary

What You'll Achieve:

  • Meet and exceed cash collection and outbound call targets
  • Ensure timely and accurate completion of credit control tasks
  • Maintain high levels of attendance and punctuality

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