Dispute Resolution Officer

1 week ago


Rowley Regis, United Kingdom Brook Street UK Careers Full time

Field-Based Dispute Resolution Officer
Location: Birmingham and surrounding areas
Salary: £28,000 per year + Company Car
Hours: Monday to Friday, 8:30 AM - 5:00 PM (flexibility required for occasional twilight visits)



About the Role

We're seeking a Field-Based Dispute Resolution Officer to join a leading waste management service. This is a fantastic opportunity to be at the forefront of resolving customer concerns, negotiating contract terms, and fostering strong client relationships.


In this role, you will:

  • Build Relationships: Visit customers in-person to address complaints and queries that require a face-to-face approach, ensuring ongoing positive partnerships.
  • Problem Solve: Take a calm, level-headed approach to negotiate and resolve disputes on the spot while protecting the company's commercial interests.
  • Negotiate Terms: Work collaboratively with customers to renegotiate rates and other contract terms, ensuring continuity of business.
  • Manage Your Time: Plan your own diary, prioritise tasks, and use a CRM system to maintain an organised and efficient workflow.
  • Work Flexibly: Occasionally meet customers outside standard hours to accommodate their availability.


What We're Looking For



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