Dispute Resolution Officer
1 week ago
Field-Based Dispute Resolution Officer
Location: Birmingham and surrounding areas
Salary: £28,000 per year + Company Car
Hours: Monday to Friday, 8:30 AM - 5:00 PM (flexibility required for occasional twilight visits)
About the Role
We're seeking a Field-Based Dispute Resolution Officer to join a leading waste management service. This is a fantastic opportunity to be at the forefront of resolving customer concerns, negotiating contract terms, and fostering strong client relationships.
In this role, you will:
- Build Relationships: Visit customers in-person to address complaints and queries that require a face-to-face approach, ensuring ongoing positive partnerships.
- Problem Solve: Take a calm, level-headed approach to negotiate and resolve disputes on the spot while protecting the company's commercial interests.
- Negotiate Terms: Work collaboratively with customers to renegotiate rates and other contract terms, ensuring continuity of business.
- Manage Your Time: Plan your own diary, prioritise tasks, and use a CRM system to maintain an organised and efficient workflow.
- Work Flexibly: Occasionally meet customers outside standard hours to accommodate their availability.
What We're Looking For
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