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IT Field Service Engineer

2 months ago

Tamworth, United Kingdom Macildowie Recruitment and Retention Full time

IT Field Services Engineer

Location: St Albans

Overview:

Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client.

This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential.

Responsibilities:

  • Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team
  • Managing assigned field service tickets requiring technical resolution
  • Resolving a broad range of technical issues for clients
  • Upon occasion providing site based support cover where other team members are on annual leave or absent
  • Always taking a quality approach to resolution
  • To be mindful of client's pressures and to proactively deliver customer satisfaction

Essential Experience:

  • Windows 7/8.1/10.
  • Solid understanding of Windows, and be able to diagnose/repair common issues
  • Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365)