Snr Training Specialist

Calling all innovators find your future at Fiserv.Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.Job TitleSnr Training SpecialistWhat does a successful Senior Training Specialist do at FiservAs a member of the EMEA Merchant Sales & Solutions Training Team the Senior Training Specialist provides Fiserv EMEA markets strategic partners and joint ventures with targeted practical and motivating learning solutions. The focus is primarily on classroom and virtual training solutions but can also include eLearning videos simulations immersive virtual reality (VR) games and mobile learning. This role will also use the Fiserv Way of Selling consultative needs-based methodology in designing and delivering training programs.This role reports to the head of the EMEA Merchant Sales & Solutions Training department and focuses on delivering first-class learning via the most appropriate method. In close cooperation with stakeholders training team members and participants the Senior Training Specialist ensures that learning objectives are achieved and that knowledge is transferred into daily activities. The role requires a strong understanding of the financial technology payments services and merchant acquiring sectors. Applicants should have in-depth knowledge and experience in the areas of sales customer / account management sales support or other customer-oriented functions training or further education roles.What you will do:Work with EMEA Training colleagues Global Sales and Operations training counterparts Sales leadership product marketing process and other Subject Matter Experts in the planning build and execution of learning solutions for EMEA Merchant SMB and Enterprise sales professionals client/account management & sales support teams and our Acquiring as a Service (AQaaS) clientsPlanning administering and coordinating new hire product system sales skills and other soft skills training to integrate expert questioning techniques and value-driven approaches into sales training sessions to shift buyers focus from transactional to value-based decision-making.Facilitating new hire and continuing education instructor-led training to small medium and large participant groups in face-to-face and virtual classroom environments.Partner with sales product marketing process and other Subject Matter Experts to build deliver and maintain all content within new hire and continuing education programs.Maintain an up-to-date knowledge of Fiserv EMEA markets strategic partners and joint venture solutions go-to-market strategies and competitor intelligence.Maintain an up-to-date knowledge of new and emerging learning technologies implementing where appropriate to drive continuous improvement of training content and approach.Collaborate with peers and management in the construction of training plans and agreeing the scope of training projects.Develop and implement pre and post-learning assessments to measure learning and behaviour change ensuring training effectiveness and ROI.What you will need to have:Proven record of managing multiple projects simultaneously.People-orientated with a helpful and approachable attitude.An affinity with and passion for training delivery learning facilitation and/or coaching.Confident communicating at all levels to small medium and large audiences.Good working knowledge of virtual meeting/collaboration platforms such as Microsoft Teams Webex Adobe Connect or similar.Adept in the responsible use of Artificail Intelligence (AI) and Machine Learning tools to aid productivity and streamline common tasks such as drafting and refining communications and proposals image video and audio production/editing.Willingness to travel to European locations if necessary and possible (travel activity 10%).What would be great to have:Good working knowledge of video and audio creation/editingExperience of self-paced digital learning (eLearning) content creation/editingPractical use of immersive Virtual Reality (VR) as a modality for soft skills trainingA good knowledge of adult learning principles and methodologiesProfessional qualification in relevant field (Business Management Marketing HR Education)Knowledge of acquiring / card acceptanceLanguage skills in German Polish Spanish Italian DutchThank you for considering employment with Fiserv. Please:Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable both are preferable).Our commitment to Diversity and Inclusion:Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.Note to agencies:Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.Required Experience:IC Key Skills Accounts Receivable,Apache,Conveyancing Paralegal,Gallery,HR Recruitment Employment Type : Full-Time Experience: years Vacancy: 1