Senior UX Researcher

Company OverviewAt Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future. Department OverviewOur Experience Design & Research team is a multidisciplinary group of UX/CX Designers User Researchers and Behavioural Scientists. Were at the forefront of understanding users shaping evidence-based experiences and translating insights into impactful products.As the team expands its measurement and evaluative research capabilities we are seeking a Senior UX Researcher with a strong mixed-methods (with a quant emphasis) background to establish best practices deliver impactful insights and raise research maturity across our portfolio.Job DescriptionThis role is primarily remote with occasional travel to UK and US Offices including customer site visits.This is a unique opportunity to lead evaluative and measurement-focused UX research within mission-critical environments. You will design and execute studies that demonstrate the impact of research on product design and business outcomes while shaping how behavioural insights inform strategy.What Youll DoEstablish a UX Metrics Practice: Define implement and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability satisfaction (e.g. SUS CSAT) and task success.Lead Quantitative Research: Design launch and analyze large-scale quantitative research studies including surveys A/B tests and behavioral data analysis from product analytics platforms.Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research including in-depth interviews contextual inquiries and usability testing.Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic comprehensive understanding of our users. You will be responsible for telling the full story connecting the what from analytics with the why from qualitative insights.Strategic Influence: Translate research findings into actionable strategic recommendations that directly inform product roadmaps design decisions and business strategy.Stakeholder Collaboration: Partner closely with leaders in Product Management Design Engineering and Data Science to identify research needs align on priorities and drive user-centered outcomes.Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods.Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences from individual contributors to the executive leadership team.Basic RequirementsWhat Were Looking ForIdeal Candidate QualitiesExperience: 6 years of hands-on experience conducting research in large matrixed organizations and complex product structures with at least 2 years of experience managing junior to mid-level researchers.Education: Masters Degree in Human-Computer Interaction (HCI) Psychology Sociology Statistics or a related field.Scaling Metrics and Driving Change: Expert at establishing and scaling a company-wide metrics practice. You have a clear history of leveraging experience metrics to define product success and deliver measurable user-centric improvements.Quantifying Research ROI: Proven expertise in defining and tracking the business impact of a UX Research team. You consistently link changes in user metrics (behavior satisfaction) directly to measurable financial or strategic returns making the value of research undeniable.Technical Expertise: Expert in utilizing both behavioral and attitudinal data to extract insights. Proficient in experimental design survey methodology and advanced statistical analysis. Expert with tools like Pendo and Qualtrics . Experience with data manipulation (SQL Python) or statistical software (R SPSS) is a plus.In-Person Research Expertise: Proven experience planning recruiting for and conducting a range of in-person research including ethnographic-style fieldwork contextual inquiries in users natural environments and on-site usability testing.Mixed-Methods Portfolio: A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact.Strategic Thinker & Self Starter: You dont just answer the questions youre given; you identify the right questions to ask to move the business forward. You are a self-starter with a proven record of launching initiatives independently and with minimal supervisionIterative Approach: Proven experience in planning and executing iterative rapid-cycle research that is seamlessly integrated into the product development process informing design and engineering decisions.Strategic Roadmapping: Leverage an understanding of MSIs strategic vision and market trends to develop a research roadmap that not only aligns with but actively shapes and drives product goals and priorities.Exceptional Communicator: You are a gifted storyteller who can distill complex information into clear concise and persuasive narratives for any audience.Global Collaboration and Availability: Flexibility to work in USA Central Time (CT). Willingness to travel internationally to our UK US and Poland offices several times per year.Bonus PointsAdvanced degree (Ph.D.) in Human-Computer Interaction (HCI) Psychology Sociology Statistics or a related field.Experience working in a fast-paced agile environment.Experience mentoring or managing other researchers.Why Join UsPlay a pivotal role in shaping mission-critical and safety-critical solutionsOpportunity to grow quantitative research capacity within a leading technology companyBe part of a values-led evidence-driven team that prioritises impact on users and communitiesIn return for your expertise well support you in this new challenge with coaching & development every step of the way. Also to reward your hard work youll get:Competitive salary and bonus schemesTwo weeks additional pay per year (holiday bonus)25 days holiday entitlement bank holidaysAttractive defined contribution pension schemePrivate medical insuranceEmployee stock purchase planFlexible working optionsLife assuranceEnhanced maternity and paternity payCareer development support and wide ranging learning opportunitiesEmployee health and wellbeing support EAP wellbeing guidance etcCarbon neutral initiatives/goalsCorporate social responsibility initiatives including support for volunteering daysWell known companies discount scheme#LI-KTBTravel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesCompanyMotorola Solutions UK LimitedEEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.Required Experience:Senior IC Key Skills Arm,Machine Learning,AI,C/C++,R,Clinical Trials,Experience Administering Injections,Research Experience,Research & Development,Assembly,Semantic Web,Vulnerability Research Employment Type : Full-Time Experience: years Vacancy: 1