2nd Line Support Engineer

1 week ago

Wiltshire, United Kingdom The Core Agency Limited ta Humnize Full time
2nd Line Support Engineer
If youre looking for a role that will challenge you, give you opportunities to grow, and let you work with a fantastic team, then this is the one for you.
Apply for this job
Are you a tech enthusiast ready to dive deep into problem-solving and customer-focused support? Do you thrive in dynamic environments where every day presents a new challenge? If so, this might just be the opportunity for you

Our client has been at the forefront of IT innovation for over 20 years, delivering cutting-edge connectivity and end-to-end IT solutions to businesses, big and small. Their passion is simple make IT easier and more efficient, so companies can grow with confidence.

About the role

As a 2nd Line Engineer, you will be part of a talented resolution team, working closely with the response and escalation teams. Youll be troubleshooting, resolving, and supporting an array of technical issues for over 300 clients, with a busy service desk handling 250+ tickets per day.

Heres where youll make an impact:

Collaborate and resolve:Work with a close-knit team of problem-solvers who are dedicated to giving clients the best possible service.

Challenge yourself:Take responsibility for managing around 25 tickets per day, applying your logical thinking and technical expertise to deliver solutions efficiently.

Grow and develop:With a strong emphasis on progression, the team offers fantastic opportunities for training and development.

A culture youll love

Youll be joining a team that feels like family. Theres plenty of friendly banter, and though most of the team works remotely, they come together for team drop-in sessions and regular meetups in Chippenham or London. The teams flexible, hybrid approach to working means theres always someone to support you, no matter where you are.

What we're looking for:

Besides being a logical thinker with a can-do attitude, you'll truly thrive in this role if you tick these boxes

  • A logical thinker with a passion for troubleshooting and finding solutions.
  • Excellent communication skills and the ability to explain complex concepts clearly.
  • Eager to learn, adapt, and thrive in a fast-paced, dynamic environment.
  • Collaborative, supportive, and ready to contribute to our positive team culture.
  • A strong foundation in 365 Admin, Teams, PowerShell, Active Directory.
  • Experience inWindows Server,Azureandremote desktop services,Exchange admin.
  • Basic knowledge ofnetwork troubleshooting.
  • A full, clean UK driving license is essential for this role as the office is in Chippenham and occasional client visits may be required. Our client is happy to accommodate those willing to obtain their license within the probationary period.
  • Bonus points if you have skills inSharePointandMac troubleshooting.
Why you should join
  • Up to £32k salary+ comprehensive benefits (25 days holiday, private health schemes,charity work opportunities, and more).
  • Hybrid working 2 days in the office per week
  • Real career progression grow with a company that invests in its people. With plenty of success stories and ongoing training, team members stay for years.
  • Comprehensive Training Support: with a new training academy soon to be launched, the company offers paid training and exams to support your growth.
Apply Today

Apply today and join a company where your skills and passion will make a real impact

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