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5 months ago

Westbury Wiltshire, United Kingdom Peaple Talent Full time

Job Title: IT Support Engineer Location: We are looking for a customer-service focused IT Support Engineer who will work as part of the IT team to provide in-house daily 1st and 2nd line IT support. You will be the first and main point of contact for the IT support function, ensuring all issues are solved according to priority, to help keep the business moving. Provide technical support to staff, including face-to-face and remote IT support, understanding the importance of your role in keeping the business moving.
Maintain and troubleshoot a wide variety of Windows, Office, 365 administration, and cloud applications.
Install, test, and update computer equipment.
Travel to other sites to carry out support work where required.
Provide a high level of customer service for 1st/2nd line support to colleagues.
Computer literate with experience of using IT systems, including MS Office 365 programs, regularly in a business environment.
Previous experience in an IT support role.
Experience of 1st and 2nd line support.
Understanding of IP and networking.
Computing or IT support qualification.
Microsoft Certified Professional accreditations.

Experience with Microsoft licensing.
Diversity, Equity, Inclusion and Belonging (DEIB)
We're committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are an award-winning community of professionals from all walks of life, and we believe our unique qualities should be celebrated. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise.

Auto-enrolment pension.
~ Enhanced maternity and paternity pay policies.
~ Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
~ Reward and recognition programmes, including our annual Awards.
~ Annual appraisals programme and progression opportunities.
~ Manufacturer training and access to our in-house training hub.
~ Long service recognition.
~ Branded uniform.
~ Ongoing investment in company facilities and working environments.
~23 days pro rata of annual leave per year plus bank holidays (pro rata).