Customer Onboarding

Were looking for a Customer Onboarding & Implementation Lead to join us in Bradford on a 12-month fixed-term contract. This role offers hybrid working with two days based in the office each week. As an experienced Functional Lead you will manage the full lifecycle of deploying business systems software applications or enterprise this role you will be responsible for planning coordinating and executing implementation activities ensuring timely delivery stakeholder alignment and optimal performance throughout the rollout process.As the primary liaison between stakeholders technical teams and end users you will translate business requirements into actionable implementation plans ensuring solutions are delivered effectively and meet organisational needs.By developing a deep understanding of both our customer and the Deel platform you will drive high-quality outcomes within agreed timelines. Your strong communication and stakeholder management skills will be key in engaging with customers and internal operational teams working collaboratively with the Project Specialist to ensure successful delivery.What will you be doing Seamlessly onboard customers with a focus on long-term partnership growth and successDevelop deep expertise in Deels product suite to effectively support customers throughout their journeyDeliver personalised onboarding support guidance and training to ensure customers are fully equipped from day onePlan and execute with go-live dates in mind proactively identifying opportunities and adapting to drive resultsServe as a trusted advisor to customers offering product knowledge training and performance reviews to ensure successful adoption and usageFacilitate system training sessions to build customer confidence and understanding sharing best practices and preparing them for future successAct as the customers advocate by gathering feedback on products and operations and sharing insights with internal teams to drive continuous improvement and excellence in onboarding and implementationWe tend to look for people with: Essential:Proven experience in onboarding new customers with varying levels of complexity and bespoke requirementsStrong knowledge of HRIS architecture data governance and security principlesExceptional communication and interpersonal skills with the ability to influence and engage stakeholders and customers across all levelsDemonstrated ability to manage relationships effectively simplifying complex scenarios into clear actionable paths to successSkilled in gathering and translating business requirements into functional specifications and developing realistic implementation plans and timelinesExpertise in Change Management with a track record of delivering customer-focused solutions and enhancing end-user experience through detailed planning and continuous improvementExperience working in a fast-paced HR and Payroll environment with a passion for supporting operational growthDesirable:PRINCE2 certification (Project Management)Certified Business Analyst Professional (CBAP)ERP-specific certifications (e.g. SAP Functional Consultant Oracle Fusion Workday HCM)Agile/Scrum certifications (e.g. Certified ScrumMaster (CSM) SAFe)Whats in it for you Competitive salary25 days annual leave with the option to purchase 5 moreAccess to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insuranceMatched pension contribution up to 10%24 hours of paid Volunteer Time OffDiscounted gym and wellness membershipsAccess to our car benefit schemeAccess to our online learning platform to continue to develop and grow your career with usThe chance to join an innovative fast-paced and passionate teamWho we are: Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to growLiberty Global is an equal opportunity employer. If you are curious and resilient with a limitless mindset were eager to hear from you no matter your background. Key Skills Academics,Apache Tomcat,Dcom,Fabrication,Banking & Finance,Filing Employment Type : Full-Time Experience: years Vacancy: 1