Customer Experience Manager

3 months ago


Aberdeen, United Kingdom SWORD Careers Full time

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are looking for a Customer Experience Manager to manage all aspects of the Customer Experience between Sword and assigned Customers to ensure the experience and service they receive retains long standing engagements, delivers operational success and excellence, demonstrates continual improvement, maximises current and future revenue opportunities, identifies growth, and provides opportunities for staff working at the customers to deliver and achieve their best.

Heres what the role looks like:

  • Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage.
  • Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship


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