Customer Experience Manager
3 months ago
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
We are looking for a Customer Experience Manager to manage all aspects of the Customer Experience between Sword and assigned Customers to ensure the experience and service they receive retains long standing engagements, delivers operational success and excellence, demonstrates continual improvement, maximises current and future revenue opportunities, identifies growth, and provides opportunities for staff working at the customers to deliver and achieve their best.
Heres what the role looks like:
- Reporting to the Operations Lead, our Customer Experience Manager will be responsible for all operational delivery activities , including service performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage.
- Work with key personnel both within SWORD and at the CUSTOMER to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship
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Customer Experience Manager
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeAbout the RoleSword Group is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We leverage proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications. Our passion is using technology to solve...
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Customer Experience Manager
6 days ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeAbout the RoleSword Group is a leading provider of business technology solutions, driving transformation change within the Energy, Public, and Finance Sectors. We leverage proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications. Our passion is using technology to solve...
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Customer Experience Manager
20 hours ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeJob Title: Customer Experience ManagerSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications....
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Customer Experience Manager
18 hours ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeJob Title: Customer Experience ManagerSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications....
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Customer Experience Manager
4 months ago
Aberdeen, United Kingdom Sword Group Full timeSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...
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Customer Experience Manager
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeAbout the RoleSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using...
-
Customer Experience Manager
2 weeks ago
Aberdeen, Aberdeen City, United Kingdom Sword Group Full timeAbout the RoleSword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using...
-
Customer Experience Manager
2 months ago
Aberdeen, United Kingdom Sword Group Full timeSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to...
-
Customer Experience Manager
2 months ago
Aberdeen, United Kingdom Sword Group Full timeSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve...
-
Customer Experience Manager
1 month ago
Aberdeen, United Kingdom SWORD Full timeSword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...
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Customer Experience Manager
1 week ago
Aberdeen, Aberdeen City, United Kingdom SWORD Careers Full timeAbout the RoleSword Careers is seeking a seasoned professional to lead our customer experience initiatives. As a Customer Experience Manager, you will be responsible for ensuring our clients receive exceptional service and support, driving long-term relationships and operational success.Key ResponsibilitiesDevelop and implement customer experience strategies...
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Customer Experience Manager
1 week ago
Aberdeen, Aberdeen City, United Kingdom SWORD Careers Full timeAbout the RoleSword Careers is seeking a seasoned professional to lead our customer experience initiatives. As a Customer Experience Manager, you will be responsible for ensuring our clients receive exceptional service and support, driving long-term relationships and operational success.Key ResponsibilitiesDevelop and implement customer experience strategies...
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Customer Experience Director
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Aberdeen, Aberdeen City, United Kingdom SWORD Careers Full timeSword Careers is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology...
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