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IT Support Apprentice

1 month ago

Walsall, United Kingdom QA Ltd Full time

Employer description: We are a dynamic and customer-focused organisation specialising in all things ICT. We pride ourselves on providing exceptional service and quality products to our clients. As we continue to grow, we are looking for a motivated and dedicated Apprentice to join our team. We specialise in supporting students and staff with learning difficulties like ADHD, Dyslexia, and Autism.

Overview:As an Apprentice you will be an integral part of our customer service and support team, working alongside other apprentices with learning difficulties. You will have additional support for your individual needs. Your role will involve direct interaction with our customers, both in person, over the phone, and via our ticketing system, ensuring their needs are met professionally and efficiently.

Key Responsibilities:

  • Answering customer phone calls with a polite and professional demeanor 
  • Raising support tickets and accurately assigning them to the appropriate tier for resolution 
  • After a few months (or working towards), manage your own tickets and resolve customer problems or requests (Tier 1) 

Serving customers in our shop, which includes:

  • Understanding customer inquiries and providing accurate answers 
  • Recommending the right products based on customer needs 
  • Processing customer transactions efficiently 

What we are looking for: Desirable skills: 

  • Excellent communication skills, both verbal and written 
  • Ability to multitask and work efficiently under pressure 

Personal qualities: 

  • A friendly and approachable demeanor 
  • A keen interest in having a career in IT 

Entry requirements: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Work pattern: 

  • Negotiable:
  • Either four full days a week or five shorter days, between 8:30am and 5pm, Monday to Friday,  30hrs a week.

What We Offer: At Geek-Guru, we pride ourselves on having a supportive and collaborative work environment with the offering of on-the-job training and professional development opportunities. 

You will be growing your skills in customer service and technical support by teaching you everything you need to know, step-by-step so you feel comfortable and confident. 

We are Disability Confident Employer. We specialize in providing support for both students and staff with learning difficulties like ADHD, Dyslexia and Autism. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Company Benefits:

  • 20 days holiday, plus all bank holidays
  • Free onsite parking
  • Complimentary tea & coffee and squash
  • The occasional company event

Future prospects: Upon successful completion of the apprenticeship, we will be open to a discussion around progression onto the Level 4 and your career progression with us. 

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now

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