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ICT Support Engineer

2 months ago

Bedford, United Kingdom Randstad Delivery (GBS) Full time

Role: ICT Support Engineer

Location: Kempston

Salary: up to £19.70

Job type: 6 month contract

Roles and Responsibilities

  • Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk
  • Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system
  • Document fixes for use by others within a knowledge base system
  • Ensure clients and servers remain up-to-date in relation to supplier patches and updates and carry out systems administration tasks in line with the live production environments accurately recording the associated information in the appropriate management system ensuring that client's deliverables remain aligned to relevant licensing agreements
  • Carry out audits of equipment as directed and accurately record the results
  • Support critical hardware and software in a pressured environment, including force control rooms custody units and live operations where time is critical