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Electronics Planning Technician
2 weeks ago
Job Summary
Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager. As the primary point of contact with Customer Service Representatives (CSRs), you will play a crucial role in maintaining inventory levels of service-related materials. If you have a strong background in planning, excellent communication skills, and a passion for delivering exceptional service, we encourage you to apply.
What You'll Do
Repair Triage:
- Analyse and validate customer service requests to determine appropriate action and make necessary changes.
- Prioritise repair tasks based on urgency and customer needs.
RMA Planning:
- Utilise SAP to efficiently plan and coordinate RMAs within the Service Centre load.
- Ensure timely processing and tracking of RMAs to meet service level agreements.
Resource Coordination:
- Collaborate with the manager or service coordinator to allocate resources effectively for service tasks.
- Coordinate technician schedules and assignments to optimise productivity.
Point of Contact:
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Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when required Prioritise repair tasks based on urgency and customer needs ...
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Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when required Prioritise repair tasks based on urgency and customer needs ...
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Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis.Key Responsibilities:Analyse and validate services requested by customers to determine appropriate action and changes when requiredPrioritise repair tasks based on urgency and customer needsUtilise SAP to...
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