Electronic Service Centre Planning Technician
3 days ago
Key Responsibilities:
Analyse and validate services requested by customers to determine appropriate action and changes when required
Prioritise repair tasks based on urgency and customer needs
Utilise SAP to plan RMA processes efficiently within the Service Centre load
Ensure timely processing and tracking of RMAs to meet service level agreements
Collaborate with the manager or service coordinator to allocate resources effectively for service tasks
Coordinate technician schedules and assignments to optimise productivity
Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns
Provide regular updates on service statuses and resolutions to CSRs
Manage and maintain inventory levels of Service Centre materials and equipment
Request purchases to restock as needed
Job Requirements:
Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes
Knowledge of EXFO products and software applications is beneficial
Familiar with ERP software systems to manage RMA planning and other service-related tasks effectively, ideally familiar with SAP
Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes
Demonstrated ability to work independently and take ownership of tasks to ensure timely completion
Ability to adapt to changing priorities and work efficiently in a fast-paced environment
Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders
Strong collaborative skills to work cohesively within a team and contribute to achieving common goals
BTEC/City & Guilds in Electronics
Experience in electronic test equipment service with a good understanding of electronics, knowledge of optical equipment is beneficial
Fluent in English
If you are a motivated and adaptable individual with a passion for delivering exceptional service and have the requisite skills and experience, we would love to hear from you. Apply now to join our client's dynamic and efficient team
-
Eastleigh, United Kingdom Matchtech Technology Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when required Prioritise repair tasks based on urgency and customer needs Utilise...
-
Eastleigh, United Kingdom Matchtech Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when requiredPrioritise repair tasks based on urgency and customer needsUtilise SAP...
-
Electronics Planning Technician
3 weeks ago
Eastleigh, United Kingdom Matchtech Technology Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Electronics Planning Technician
3 weeks ago
Eastleigh, United Kingdom Matchtech Technology Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Electronics Planning Technician
4 weeks ago
Eastleigh, United Kingdom CMR & Life Sciences Full timeJob SummaryOur client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when required Prioritise repair tasks based on urgency and customer needs ...
-
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis. Key Responsibilities: Analyse and validate services requested by customers to determine appropriate action and changes when required Prioritise repair tasks based on urgency and customer needs ...
-
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis.Key Responsibilities:Analyse and validate services requested by customers to determine appropriate action and changes when requiredPrioritise repair tasks based on urgency and customer needsUtilise SAP to...
-
Electronics Planning Technician
2 weeks ago
Eastleigh, United Kingdom CMR & Life Sciences Careers Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Electronics Planning Technician
4 weeks ago
Eastleigh, United Kingdom CMR & Life Sciences Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Electronics Planning Technician
4 weeks ago
Eastleigh, United Kingdom CMR & Life Sciences Full timeIf the following job requirements and experience match your skills, please ensure you apply promptly.Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise...
-
Electronics Planning Technician
1 month ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.
-
Electronics Planning Technician
1 month ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeOur client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager.
-
Electronics Planning Technician
1 month ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the...
-
Electronics Planning Technician
1 month ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the...
-
Electronics Planning Technician
4 weeks ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full time €30,000Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer...
-
Electronics Planning Technician
4 weeks ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full time €30,000Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer...
-
Electronics Planning Technician
4 weeks ago
Eastleigh, Hampshire, United Kingdom CMR & Life Sciences Full timeJob Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service Return Merchandise Authorisation (RMA) requests, planning RMAs, and coordinating resources efficiently with the manager....
-
Electronics Planning Technician
4 weeks ago
Eastleigh, Hampshire, South East, United Kingdom CMR & Life Sciences Full timeWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Job Summary Our client, a leading manufacturing company, is seeking a dedicated and detail-oriented Service Centre Planning Technician to join their team. In this role, you will be responsible for analysing and validating customer service...
-
Vehicle Technician
4 weeks ago
Eastleigh, United Kingdom Mechanics For Us Ltd Full timeA Vehicle Service Technician level 2 or 3 is required for a leading employer in Eastleigh * Basic salary around £30,000 * Great bonus potential - OTE £34,000 + * Gain MOT Licence * Great benefits * 25 days holiday plus bank holidays * Training Academy The successful Vehicle Service Technician will be qualified to NVQ / ATA or C&G level...
