Operations Manager REF ZZ1155

3 weeks ago


Hounslow, United Kingdom Kevin Theobald Recruitment Agency Full time

My client is currently recruiting for an Operations Manager, this role is based around the Heathrow area, reporting to the Senior Operations Director.

Outline of the Role:

  • Follow, champion and lead by example on all Company Standard Operating Procedures.
  • Support business objectives and implement any changes within the operations team to align with current goals and company strategies.
  • Take an analytical approach, alongside logical and practical methods, to fine tune operational processes and their effectiveness for continuous improvement.
  • Conduct Monthly Meetings to discuss performance, priorities and escalate any concerns.
  • Take a very proactive approach to the operational work flow, lead peak planning and actively communicate with staff to support and assist them.
  • Delegate work to make sure there is a fair split amongst the team to ensure effective production throughout the operation.
  • Assist in the preparation of departmental budgets to support operational growth.
  • Perform performance reviews with the operations team and maintain communication with the Senior Operations Director.
  • Identify any operational training needs and have regular dialogue with the Senior Operations Director to implement training, mentoring and appropriate qualifications when required.
  • Drive initiatives in the operations team to improve efficiencies and contribute to long term operational excellence.
  • Manage and take ownership of Operational KPIs; implement and drive throughout the business to achieve Operational targets.
  • Assist the in-house Customs Brokerage Team in any Border Force / HMR C compliance issues, whilst also maintaining correct procedures.
  • Ownership of the disaster recovery plan created by the organisation that contains detailed instructions on how to respond to unplanned incidents such as natural disasters, power outages, cyber-attacks and any other disruptive events.
  • Lead Facility Management, responsible for Health & Safety protocol and support operational procurement needs.

Requirements:

  • Experience in Cross Border & e-Commerce Logistics.
  • Ability to develop and implement improved ways of working.
  • Experience in leading and coaching people to develop in their roles - holding regular performance reviews.
  • Must have excellent, well rounded communication skills, adept at presentations and facilitating Meetings.
  • Project Management experience in the Freight/ Logistics sector.
  • Experience in developing departmental strategy and improving performance.
  • Problem solving and agile approach in an ever-changing environment.
  • Understands cost effectiveness and working within a Budget.
  • Experienced in Custom Compliance, and working with Border Force/HMR C.
  • 5 Year History Check / clean DBS.
  • Full UK Driving Licence.
  • Strong communication skills - written & verbal; ability to connect with all levels of people.
  • Excellent organisation skills.
  • Microsoft Office Suite.


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