Customer Engagement Officer

1 week ago

London, United Kingdom MetFriendly Full time

Customer Engagement OfficerLocation:Orpington Pay:£28,000 -£30,000 Benefits:Enhanced pension. health insurance, 24 days annual leave+ bank holidaysKey ResponsibilitiesSales and Customer EngagementMeet allocated financial targets for new business income, customer acquisition, and retention. Engage proactively with customers and prospects to provide accurate product information, answer queries, and support applications. Build relationships as a key point of contact for new product and renewal enquiries. Identify opportunities for customer referrals to Field Officers. Respond promptly and accurately to inbound and outbound calls in line with agreed service standards and SLAs. Focus on quality, accuracy, and timeliness in all customer interactionsMarketing and Relationship SupportSuggest new marketing activities to support business growth and customer retention. Work closely with the Marketing and Field Teams to share customer insights and improve engagement. Support the Field Team at events or represent MPFS independently when required.Process and Service ImprovementContribute to improving service delivery and the customer journey. Follow agreed processes and procedures accurately. Suggest updates to improve efficiency, service quality, and role effectiveness. Undertake any other duties as reasonably requested by the Chief Executive Officer.Key Soft Skills and BehavioursSales focused with a clear understanding of customer needs. Forward-thinking, organised, and self-motivated. Team player with strong interpersonal and communication skills. Confident influencer and active listener. Positive, reliable, and enthusiastic attitude. Uses initiative and takes ownership of outcomesEssential Skills/CompetencesExperience in a sales environment At least two years' experience working in a customer facing role in financial services industry. This could be working in a bank or building society and helping customers open/manage their savings or investments accounts or loans. Motivated and driven by achieving financial and service targets. Excellent attention to detail. Proficient in Microsoft Office and confident using IT systems. Strong time management skills and ability to meet deadlines. Adaptable and flexible in response to workload changes. Excellent verbal and written communication skills, remaining calm and professional under pressureREF-225 408 TPBN1_UKTJ

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