General Manager

2 weeks ago

Hitchin, United Kingdom Reed Full time

My client are on the lookout for a dynamic General Manager with a passion for health, fitness and exceptional service. If you excel in a fast-paced environment and have the ability to inspire those around you, then this could be the role for you.

Day to Day of the role:
  • Oversee all aspects of club management to ensure smooth and efficient operations.
  • Lead, motivate and develop a high-performing team, fostering a positive work environment.
  • Drive membership growth through innovative marketing strategies and community engagement.
  • Maintain a high standard of service and address member feedback promptly.
  • Manage financial performance, including budgeting, forecasting and expense control.
  • Uphold health and safety protocols to ensure a safe environment for members and staff.
  • Collaborate with regional and corporate teams to align club operations with company goals.
  • Analyse performance metrics and develop action plans to achieve targets and objectives.
  • Ensure the achievement of Key Performance Indicators (KPIs) to drive business success and operational excellence.
Required Skills & Qualifications:
  • Proven experience in a General Manager role or senior leadership within the fitness, hospitality or service industry.
  • Strong leadership and team management skills, with a history of motivating and developing staff.
  • Excellent interpersonal and communication skills with a customer-focused attitude.
  • Passion for health and wellness and a commitment to delivering outstanding member experiences.
  • Strategic thinking with a proactive approach to problem-solving and decision-making.
  • Financial acumen with experience in managing budgets and KPIs.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Knowledge of Health and Safety processes/policies.
  • Flexibility to work various hours, including early mornings, late evenings, weekends and Bank holidays.
Benefits:
  • Complimentary lunch or breakfast
  • Flexible schedule with 28 days annual leave, increasing with tenure.
  • Free gym membership and additional complimentary membership after 2 years of service.
  • Discounts on Spa Treatments and Spa Goods
  • 50% off meals and beverages in the cafe/bar.
  • Access to career and personal development training.
  • Mental Health, Well-Being and EAP Services.
  • Length of Service Awards, Staff Awards and Bonuses.
  • Discounts on entertainment and shopping.

To apply for the General Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

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