Technical Support Analyst

4 weeks ago


Oxford, United Kingdom Omega Full time

Technical Support Analyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst.Your responsibilities will be to undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.You will act as first line support for all helpdesk requests and incidents.Role Responsibilities:Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.Install, configure, and maintain desktop and laptop PCs.Support and troubleshoot issues related to telephone systems.Provide support for audio-visual equipment, projectors, and video conference facilities.Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool.Conduct audits of computers to ensure all software is authorised and licensed.Maintain an accurate inventory/database of IT hardware and software.Liaise with third-party IT support companies and vendors as required.Provide IT support to other AHUK offices as needed.Perform any other IM or IM Admin related tasks.Adhere to defined IT standards and procedures.Purchase, Configure, install and maintain desktop and laptop PCsMaintain an inventory/database of IT hardware and softwareLiaise with third party IT support Companies and vendorsAn ideal candidate for the Technical Support Analyst role would have:Strong expertise in supporting Windows based PC’s and serversWindows Desktop (Enterprise)MS Office & MS ProductsGoogle G-SuiteExcellent troubleshooting skills and problem-solving abilitiesBasic understanding of network infrastructure (TCP/IP, DNS, DHCP)Experience with ticketing systems and ITIL best practicesAbility to provide clear and concise technical support to non-technical usersStrong communication skills, both written and verbalAbility to work independently and as part of a teamA Qualification in IT (A+ or MCSE)Experience in a Technical support environmentAble to obtain SC ClearanceThe following skills would be highly desirable for our client:Windows, Firewall, PALO ALTO, Checkpoint, Active Directory, Networking, Telephony, Security, Virtualisation, VMware, MDM, IOS, Android, LinuxFor more information on this role, please contact Jules Bujalska on 01453 852541 or send a copy of your CV to Julia.bujalska@omegaresource.co.ukOmega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.



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