Product Coordinator

2 weeks ago

Edinburgh, United Kingdom Sunamp Full time

Join our journey as Product Coordinator


Join our journey as a Product Coordinator In a world grappling with the challenges of climate change, Sunamp embarked on a transformative mission. Our goal? To revolutionise how we generate, store, and use heat in our homes and businesses. Central to this mission is the meticulous management of technical documentation supporting the development of our innovative heat batteries. These groundbreaking batteries are now proudly manufactured by our team on the outskirts of Edinburgh.


As a fast-scaling company with ambitious growth plans, we are now looking to appoint a highly organised, proactive Product Coordinator to support our busy product management and regulations team. If you excel at managing technical documents, thrive in a dynamic environment, and are looking for an organisation with an ethical edge, we want to hear from you.

Join Sunamp and play a pivotal role in enabling lasting change


The opportunity


This role provides vital administrative, technical document management, and workload support to the Product Management team, ensuring smooth operations and driving efficiency. You will create and maintain Standard Operating Procedures (SOPs), manage and generate technical documentation, and be the point of contact for prioritising and coordinating incoming requests.


As the backbone of the team’s operations, you’ll take ownership of data entry, diary management, and process improvements while helping manage the Product Management backlog. Your technical background and ability to navigate complex documentation will be key to fostering transparent and efficient workflows in a fast-paced, dynamic environment.


Key areas of accountability:


Documentation management and resource library

  • Lead the translation and reformatting of product manuals in collaboration with translation agencies and Marketing.
  • Update and maintain internal training materials and the Product Management Training Hub.
  • Develop “How-To” materials and a comprehensive Product Management Handbook.

Technical writing

  • Format, manage, and edit technical documents with guidance from Product Owners.
  • Progress towards authoring technical documentation as product knowledge grows.

Standard Operating Procedures (SOPs)

  • Collaborate across departments to develop, implement, and revise SOPs.
  • Streamline processes to maximise productivity and enhance team output.

Team support and service provision

  • Manage and prioritise incoming requests to the Product Management team.
  • Launch and maintain a team email inbox to streamline request tracking and response.
  • Support project management for new product introduction initiatives and conduct primary research and competitive analysis.

Data entry and systems

  • Own product data entry and creation activities for OEM partners and UK customers.

General administration

  • Provide diary and meeting management, set agendas, raise POs, and deliver general administrative support.


What You Will Need:


Relevant experience

  • Proven experience managing technical documentation and SOPs.
  • Administrative and document management experience in a technical team.

Skills and abilities

  • Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint, Teams, Planner).
  • Familiarity with agile Project Management approaches and productivity tools.
  • Strong organisational skills with the ability to prioritise workloads and meet deadlines.
  • Clear, effective communication and a critical eye for detail.
  • Experience in technical writing, including editing and authoring documentation.

Personal attributes

  • A team player with a positive, curious, and can-do attitude.
  • Transparent, responsible, and confident in offering constructive alternatives.
  • Able to work independently in a fast-paced environment.


Benefits:

  • Competitive salary
  • Ongoing career progression
  • Medicash wellbeing payback scheme
  • discounts on many stores through our wellbeing programmes
  • Employee Assistance Programmes
  • Bike2Work & EV schemes
  • Contributory Pension Scheme
  • 30 days inclusive holiday
  • Day off for your birthday


What you can expect from us:

Sunamp takes the wellbeing of employees very seriously. We provide staff social areas on site with fresh fruit and beverages freely available. There are plenty of activities organised by our social committee to get involved with, including a Company Cycle Team.


Sunamp is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

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