Retail Operations Manager

At Cotswold Outdoor Group, the outdoors isnt just where we work, its who we are. Every day, our head office teams play a vital role in helping people get outside, explore more, and experience the world around them. Were looking for a Retail Operations Manager to join us on that journey. This role is about more than just day-to-day responsibilities, its about shaping how we inspire our customers, support our stores, and grow our community of adventurers. Were currently based in Kemble but will be moving to central Swindon in Spring 2026 - just a short walk from the train station and the new bus boulevard. Its an exciting next step in our adventure, and a chance for you to be part of it from the very start. You can take a look at our new location here: 1 Newbridge Square, Swindon . About Us We believe lifes better when its lived outdoors. From hiking and wild swimming to simply stepping away from the screen, nature helps us feel alive. At our head office, every role helps make those adventures possible. Whether its shaping our systems, supporting our teams or driving key initiatives, youll play a vital part in helping people get outside and explore more. Were part of the Cotswold Outdoor Group, including Runners Need and Snow + Rock, offering trusted brands, expert advice, and a commitment to protecting the planet. Whether its your first step or your next move, youll find opportunities to learn, grow, and be part of something bigger. How will you make an impact?Leading delivery of trading moments, campaignsand retail change projects Managingretail workloads to reduce store admin and free up customer-facing time Representing Retail in business forums and ensure activity delivers ROI Overseeing central store support, budgetsand key supplier relationships Drivingcost efficiencies, service improvementsand effective communications Acting as key liaison for health and safety in retail You'll fit right in if...You have strong retail understanding with experience leading campaigns, change projects, and streamlining processes (central operations desirable) Youre confident leading teams and developing others You communicate clearly, influence effectivelyand build strong relationships Youre organised, detail-focused, and solve problems with ease You use data to spot opportunities and improve performance Youre comfortable with retail systems and Microsoft Office You thrive in a collaborative, team-focused environment What's in it for you?Joining our team means more than just getting paid a salary, its about being part of a workplace that values you, your growth and your wellbeing. Youll enjoy: Starting salary of £40,000 -£45,000with a yearly bonus of up to £3,750 Hybrid working options to support your work-life balance 33 days holiday allowing you to recharge and explore the outdoors Private medical insurance, life assurance and critical illness cover Staff discounts of 40-60% across our full range of outdoor brands Savings on everyday essentials including groceries, travel, fitness, and entertainment through our perks hub Everyone's welcomeWe welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. Were looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI-generated may not stand out. This advert may close early if we receive a high number of applications, so dont wait too long to apply.TPBN1_UKTJ