Current jobs related to Team Coach - Manchester - Johnson Controls International

  • Team Coach

    2 weeks ago

    Manchester, Manchester, Greater Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also...

  • Team Coach

    1 week ago

    Manchester, United Kingdom CV-Library Full time

    What You Will Do In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will Do In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    2 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoTo be considered for an interview, please make sure your application is full in line with the job specs as found below.In this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    2 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also...

  • Team Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Coach

    2 weeks ago

    Manchester, United Kingdom Johnson Controls Full time

    What You Will DoIn this dynamic coaching and performance development role, you'll utilise your expertise to enhance team performance and improve the customer experience across cross-functional teams. As a subject matter expert, you'll maintain both regulatory and non-regulatory training within the Customer Service Centre (CSC). You'll also identify...

  • Team Performance Coach

    1 week ago

    Manchester, United Kingdom Johnson Controls Full time

    About the RoleWe are seeking a highly skilled Team Coach to join our Customer Service Centre in Newton Heath, Manchester. As a key member of our team, you will be responsible for enhancing team performance and improving the customer experience across cross-functional teams.Key ResponsibilitiesConduct regular one-to-one coaching sessions with customer centre...

  • Agile Team Coach

    4 weeks ago

    Manchester, United Kingdom Bosch Full time

    Job Title: Agile MasterAt Bosch, we are seeking an experienced Agile Master to join our team. As an Agile Master, you will play a key role in leading and coaching our agile teams to deliver high-quality products and services.Key Responsibilities:Lead and coach agile teams to achieve high performance and continuous improvementDevelop and implement agile...

  • Agile Team Coach

    4 weeks ago

    Manchester, United Kingdom Bosch Full time

    Job Title: Agile MasterAt Bosch, we are seeking an experienced Agile Master to join our team. As an Agile Master, you will play a key role in leading and coaching our agile teams to deliver high-quality products and services.Key Responsibilities:Lead and coach agile teams to achieve high performance and continuous improvementDevelop and implement agile...

  • Agile Team Coach

    3 weeks ago

    Manchester, United Kingdom Robert Bosch Group Full time

    Agile Master - Vehicle DiagnosticsJoin our team at Robert Bosch Group as an Agile Master - Vehicle Diagnostics, where you will play a key role in shaping the future of software-defined vehicles. As a servant leader and coach, you will help educate the team in agile methods and SAFe, ensuring that the agreed agile process is being followed.Main...

  • Agile Team Coach

    3 weeks ago

    Manchester, United Kingdom Robert Bosch Group Full time

    Agile Master - Vehicle DiagnosticsJoin our team at Robert Bosch Group as an Agile Master - Vehicle Diagnostics, where you will play a key role in shaping the future of software-defined vehicles. As a servant leader and coach, you will help educate the team in agile methods and SAFe, ensuring that the agreed agile process is being followed.Main...

  • Customer Service Team Coach

    4 days ago

    Manchester, United Kingdom Johnson Controls Full time

    Job SummaryThis is a coaching and performance development role where you will use a variety of skills to maximise performance and customer experience across all relevant cross-functional teams.You will be responsible for maintaining regulatory and non-regulatory knowledge and delivering this to the Customer Service Centre (CSC).Key ResponsibilitiesDelivery...

  • 1st Team Goalkeeping Coach

    2 weeks ago

    Manchester, United Kingdom City Football Group Full time

    About the RoleWe are seeking a highly skilled and experienced Goalkeeping Coach to join our 1st Team coaching staff at Manchester City Women. As a key member of our team, you will play a pivotal role in shaping the environment and development of our goalkeepers, allowing them to perform at their best.Key ResponsibilitiesDevelop and deliver comprehensive and...

  • 1st Team Goalkeeping Coach

    2 weeks ago

    Manchester, United Kingdom City Football Group Full time

    About the RoleWe are seeking a highly skilled and experienced Goalkeeping Coach to join our 1st Team coaching staff at Manchester City Women. As a key member of our team, you will play a pivotal role in shaping the environment and development of our goalkeepers, allowing them to perform at their best.Key ResponsibilitiesDevelop and deliver comprehensive and...

  • Agile Team Coach

    3 weeks ago

    Manchester, United Kingdom Robert Bosch Group Full time

    Agile Master - Vehicle DiagnosticsJoin the Robert Bosch Group as an Agile Master - Vehicle Diagnostics and be part of a team that is shaping the future of software-defined vehicles. As a servant leader and coach, you will help educate the team in agile methods and SAFe, ensuring that the agreed agile process is being followed.Main Responsibilities:Coach and...

Team Coach

2 months ago

Manchester, United Kingdom Johnson Controls International Full time

What You Will Do

In this coaching and performance development role, you will use a range of skills to enhance performance and improve the customer experience across all cross-functional teams. As a subject matter expert, you will be responsible for maintaining both regulatory and non-regulatory training within the Customer Service Centre (CSC). You will identify performance gaps and develop coaching plans to help team members achieve their full potential.

This is an office-based role located at our Newton Heath, Manchester office. The position is full-time, requiring you to work 5 days a week.

What We Offer

  • Competitive salary
  • Paid holidays and sick leave
  • Comprehensive benefits package, including pension scheme, Life assurance, employee assistance programme, Employee referral scheme, Discounts on high street brands, Discounts on Johnson Controls security products
  • Extensive product and on-the-job/cross-training opportunities
  • Supportive and collaborative team environment
  • Career development through various career paths, including Customer Service
  • Commitment to safety through our Zero Harm policy
  • Access to business resource groups
  • Training aligned with our company values

How You Will Do It

  • Conduct regular one-to-one coaching sessions with customer centre agents and develop tailored coaching plans
  • Maintain and deliver both regulatory and non-regulatory knowledge to the CSC
  • Proactively handle customer calls, meeting both personal and team KPIs
  • Recommend and implement process improvements to continually enhance our service and customer experience
  • Build and sustain positive relationships with Learning & Development leads to develop and deliver effective training plans

What We Look For

Required:

  • Experience in a contact centre environment
  • Proven ability to drive performance through coaching
  • Capability to adapt and thrive in a fast-paced environment
  • Strong skills in engaging, challenging, and influencing others
  • Strong attention to detail

Preferred:

  • Recognised coaching and development qualifications (e.g., CIPD, CPD) preferred
  • Familiarity with LEAN Six Sigma Greenbelt or systems thinking methodology for process improvement

We are looking for a proactive and dedicated individual to join our team, drive excellence, and foster a positive, high-performance culture in our Customer Service Centre.

#LI-JB3

#LI-Onsite