2nd line Support Engineer

4 weeks ago


Burnley, United Kingdom Serata Search (UK) Ltd Full time

2nd LINE SUPPORT ENGINEER

30K TO 35K BASIC PLUS BENEFITS

BASED BURNLEY, HOME AND OFFICE

Our client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT support engineer we are looking for someone that has experience of working onsite with clients, great communication skills as well as the technical IT support engineer knowledge. The company are superb to work for and provide a great environment and culture with fantastic training and development opportunities. Ideally we would like someone who has the technical capability to develop into a 3rd line role and learn to deal with more complex problems.

Main Responsibilities as 2nd line

  • Providing a planned and reactive service to your corporate clients across all of their IT Support needs
  • Installing, maintaining a range of software, hardware and accessories
  • Maintaining and developing excellent client relationships
  • Handling all technical IT support problems and issues that may arise
  • Supporting the 1st line team and providing guidance
  • Working with the 3rd line team on escalated incidents
  • Visiting client sites when necessary

Main Skills

  • A background in 2nd line IT support, ideally with ambitions to progress to 3rd line
  • Corporate experience
  • Possess great communication skills and an ability to build client relationships effectively
  • Technical knowledge of:
  • Windows Server 2008 – 2016
  • Assisting with managing Active Directory environments and using Group Policy in an environment of 30+ devices
  • DNS, DHCP, and the TCP/IP suite
  • WDS, MDT, or other imaging tools (both creating and deploying images)
  • Windows 7 – 10
  • Office 365

“Serata Search are operating as an employment agency”



  • Burnley, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT...


  • Burnley, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER30K TO 35K BASIC PLUS BENEFITSBASED BURNLEY, HOME AND OFFICEOur client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT support...


  • Burnley, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER30K TO 35K BASIC PLUS BENEFITSBASED BURNLEY, HOME AND OFFICEOur client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT support...


  • Burnley, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEERTo be considered for an interview, please make sure your application is full in line with the job specs as found below.30K TO 35K BASIC PLUS BENEFITSBASED BURNLEY, HOME AND OFFICEOur client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they...


  • Burnley, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEERTo be considered for an interview, please make sure your application is full in line with the job specs as found below.30K TO 35K BASIC PLUS BENEFITSBASED BURNLEY, HOME AND OFFICEOur client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they...


  • Burnley District, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER30K TO 35K BASIC PLUS BENEFITSBASED BURNLEY, HOME AND OFFICEOur client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT support...


  • Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT...


  • Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    Job Description 2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced...


  • Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Established, hugely successful and well respected. Growing quickly, they are an ambitious and entrepreneurial business. Due to growth we are looking for an experienced 2nd line IT...

  • 1st Line

    4 weeks ago


    Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    Job Description 2nd LINE SUPPORT ENGINEER BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Due to growth we are looking for an experienced 2nd line IT support engineer we are looking for someone that has experience of working onsite with clients, great communication skills as well as the...

  • 1st Line

    4 weeks ago


    Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Due to growth we are looking for an experienced 2nd line IT support engineer we are looking for someone that has experience of working onsite with clients, great communication skills...

  • 1st Line

    3 weeks ago


    Burnley, Lancashire, United Kingdom Serata Search (UK) Ltd Full time

    2nd LINE SUPPORT ENGINEER 30K TO 35K BASIC PLUS BENEFITS BASED BURNLEY, HOME AND OFFICE Our client is a leading provider of IT Support Solutions within a range of sectors. Due to growth we are looking for an experienced 2nd line IT support engineer we are looking for someone that has experience of working onsite with clients, great communication skills...

  • 3rd Line Engineer

    1 week ago


    Burnley, United Kingdom Network IT Recruitment Limited Full time

    Looking to move away from BAU?If you’re an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you!You will need to be customer centric in your approach with a willingness to progress.The Expectations:Acting as a point of escalation for the helpdesk.nProvide onsite support to customers...

  • 3rd Line Engineer

    3 weeks ago


    Burnley, United Kingdom Network IT Recruitment Limited Full time

    Looking to move away from BAU?If you’re an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you!You will need to be customer centric in your approach with a willingness to progress.The Expectations:Acting as a point of escalation for the helpdesk.nProvide onsite support to customers...

  • IT Support Engineer

    9 hours ago


    Burnley, United Kingdom The Huntsmith Limited Full time

    My global client based in Burnley has an urgent requirement for an IT Support Engineer to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - Active Directory - Password resets, adding new users - Windows 10...


  • Burnley, United Kingdom Cordius Ltd Full time

    Our client in Burnley seeks a 2nd/3rd line/ junior infrastructure engineer for to help lead their small development team. This opportunity would be good for someone who is good at solving problems and likes to try new things. You would report to the CFOand be in charge of a Level 1 Technician. You would also offer support solutions and be in charge of the IT...

  • Administrator

    1 week ago


    Burnley, United Kingdom Primary Engineer Full time

    Engineer Relationship Administrator We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people. Our Engineer Relationship department play a key role within the business, being the first point of contact and building...


  • Burnley, United Kingdom Primary Engineer Full time

    We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people. Our Service Delivery department play a key role here, creating the bridge between our Partners who fund our programmes and the Schools we deliver the...


  • Burnley, United Kingdom Primary Engineer Full time

    We are leaders in encouraging and inspiring Children to explore Engineering as a career path. We’re looking for individuals who want to make a positive impact on the future careers of young people. Our Service Delivery department play a key role here, creating the bridge between our Partners who fund our programmes and the Schools we deliver the...


  • Burnley, United Kingdom Primary Engineer Ltd Full time

    We are leaders in encouraging and inspiring Children to become Engineers and promoting Engineering as a career path. Working at our Burnley Office, we’re looking for individuals who are keen to develop themselves and their knowledge of working in Business. You’ll be working with across all departments and our small team of staff for a wide and varied...