Client Services Coordinator Mandarin Speaking

2 weeks ago

Liverpool, United Kingdom Alfred H Knight Group Full time

WHAT IS ON OFFERAlfred H Knight is looking for a Mandarin speaking Client Services Coordinator to join our team based in Liverpool UK. You will be responsible for providing excellent customer service to our clients and overseas offices verbally and electronically. Within the operations team you will handle all client inquiries and communicate with clients in a professional accurate and efficient manner. You must have excellent time management skills administration experience and client relationship-building capability to be successful. The ability to identify and solve problems is vital as well as being able to work independently and prioritise tasks.ABOUT USAlfred H Knight is a totally independent family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection analysis and consultancy services to the metals and minerals and solid fuels industries.We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing sampling and analysis. We thrive by continuing to re-invest in our facilities technology and people.Click here to find out more about AHK.DO YOU HAVE WHAT IT TAKESTo be successful at Alfred H Knight you will need to display the following:REQUIRED KNOWLEDGE AND WORK EXPERIENCE EssentialGood Client liaison skills presenting a professional image and able to develop sound Client relationships.Good interpersonal skills with the ability to communicate (verbally/written) and liaise professionally at all levels within and outside of the Company.Team player with dignity and due respect for colleagues.A good understanding of quality of service and appreciation of factors involved in delivering a quality service.Excellent organisation with good attention to detail and accuracy.A proactive approach working from own initiative.IT Literate: Competent with Microsoft Office packages and confident in preparing management information and reports.Administration experience is advantageous.Ability to work under pressure and work to tight deadlines.Required QualificationsGCSE grade A-C or equivalent in English Language Maths and Science.Required LanguagesMandarin.Hours of work - Monday - Friday 08:30 - 17:00Hybrid working system - 3 days office working -2 days home based.BENEFITSWe are offering an excellent opportunity with a salary and benefits package to match including pension life assurance and an employee assistance program.If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Required Experience:IC Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Employment Type : Full-Time Experience: years Vacancy: 1

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