IT & Lab Systems Support Analyst

1 week ago


Liverpool, United Kingdom Accountrivia Ltd Full time

Role SummaryWe are seeking a meticulous and technically skilled IT & Lab Systems SupportAnalyst to join a dedicated team supporting the critical computerised systemswithin the quality control laboratories of a leading global pharmaceutical andbiotechnology company.This is a unique opportunity to work at the intersection of IT and cutting-edgelaboratory science within a highly regulated GMP environment. You will beresponsible for ensuring the stability compliance and performance of vital labsystems playing a key role in maintaining the integrity of processes that areessential to patient safety and product quality.Key ResponsibilitiesProvide hands-on 2nd level support for laboratory IT systems andinstrumentation escalating to 3rd level support in collaboration withexternal vendors when required.Utilise ServiceNow to manage track and resolve incidents and servicerequests in a timely and efficient manner.Perform configuration and user access management for specialisedlaboratory applications and on the Windows OS level via Active Directory.Take ownership of key stages in the system lifecycle including thestaging of new systems performing periodic system reviews and thedecommissioning of legacy systems.Maintain accurate records for all hardware and software assets within thelaboratory IT landscape.Create update and maintain detailed documentation for all activitiesensuring full adherence to GMP and data integrity standards at all times.Essential Skills & ExperienceA minimum of 2 years of professional experience in an IT support role.Proven experience working with ServiceNow for incident and requestmanagement.Strong in-depth knowledge of Windows 10/11 and administration viaActive Directory.Practical experience with SCCM (System Center Configuration Manager)for endpoint management.A structured precise and documented approach to work with a strongfocus on quality and detail.A solid understanding of basic network technologies.Excellent command of the English language both written and verbal(CEFR C1 level or equivalent). Key Skills Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic Employment Type : FULL_TIME Experience: years Vacancy: 1



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