Customer Services Representative Afrikaans Speaker

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.A Day in the LifeJoin a diverse team of innovators who bring their worldview unique backgrounds and individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners as we believe its the only way to drive healthcare forward and remain a global leader in medical technology and solutions.We are actively looking for talented people to join our teamThis is a hybrid role where you will work 2 days from our office in Watford and 3 days from home.This position is an exciting opportunity to work with Medtronics Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential enabling us to operate with greater speed and agility. As a separate entity we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.Responsibilities may include the following and other duties may be assigned:Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely mannerGiving support directly to patients as well as Medtronic personnel and other Health Care ProfessionalsResolving technical queries using an array of troubleshooting toolsEnsuring all details are recorded within our Customer Relationship Management (CRM) databaseExceeding customer expectations when handling and resolving inquiriesAlways striving for first contact resolution and offering a world-class serviceGaining in-depth Therapy and Product Knowledge understanding Call Management and Quality Management as well as TroubleshootingRequired Knowledge and Experience:Great communication skills (verbal and written) in Afrikaans and EnglishAbility to remain calm and demonstrate resilience during pressurized situationsComputer literate with experience using MS Office suite (Word Excel Outlook) and a CRM systemAbility to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)Basic to intermediate level of math skills required to assist customers with their vital statisticsPhysical Job RequirementsThe above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits PackageA commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.Learn more about our business mission and our commitment to diversity here Required Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full-Time Experience: years Vacancy: 1