Infrastructure Support Engineer

This is a hands on in-office role based in our Melbourn office due to the systems being supported there will be occasional weekend working and on-call duties so flexibility is requiredThe Group Systems Team is comprised of a variety of areas that support the wider firm. Consisting of seven key pillars specialising in Business Engagement and Governance Strategy and Enterprise Architecture Infrastructure Data and Analytics Enterprise Solutions Cyber Security and Technology and Operations.      Our Service teams sit within the Technology and Operations pillar delivering end to end support for our users and includes the Global Service Desk 2nd line Application Support teams Operations Infrastructure and Digital Workspace teams. About the Infrastructure teamThe Infrastructure Team are a point of escalation for our UK users based in the Cambridge office. The team combine excellent problem-solving skills with high quality customer service to resolve user issues as quickly and efficiently as possible. Using established processes as well as independent investigation to identify resolve and document fixes in case of reoccurrence. This is an interesting and varied role where you will be responsible for segregated technically rich environments that will allow you to develop your skills in areas such as technical management automation and operations whilst ensuring that all environments are available reliable secure and able to meet the demands placed upon on them.  Qualifications : About youYoull have strong knowledge designing building maintaining and supporting Azure cloud environments including implementing Azure Virtual Desktop (AVD) (Essential) Excellent knowledge of M365 and O365 Exchange virtual hosting including Omnissa (VMware Horizon) and Hyper-V SaaS Backup Platforms and Group Policy Excellent knowledge of network and infrastructure cloud systems including firewall management Good troubleshooting skills and ability to work under pressure to identify and fix IT security vulnerabilities as well as implementing new IT technologies and services Strong effective communication skills at all organisational levels and the ability to write clear documentation Comfortable working independently or in a team using own initiative. Organisational skills to plan and maintain the infrastructure ensuring it remains current and available We know the skill-gap and somewhat need to tick every box can get in the way of meeting brilliant candidates so please dont hesitate to apply wed love to hear from you.Apply today by completing our online applicationAdditional Information : Life At PA encompasses our peoples experience at PA. Its about how we enrich peoples working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams and support our communities to deliver insight and impact solving the worlds most complex challenges. Were focused on building a workplace that values human difference and diverse mindsets and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. Find out more about Life at PA here. We are dedicated to supporting the physical emotional social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work give as you earn) Were committed to advancing equality. We recruit retain reward and develop our people based solely on their abilities and contributions and without reference to their age background disability genetic information parental or family status religion or belief race ethnicity nationality sex sexual orientation gender identity (or expression) political belief veteran status or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process at either application or interview please contact us on  #LI-SG1Remote Work : NoEmployment Type : Full-time Key Skills Active Directory,VMware,Cloud,Windows,Infrastructure,Linux,Troubleshoot,Desktop,PC,Backup,laptops,Problem Resolution,Setup,hardware,Technical Support Experience: years Vacancy: 1