Global Key Account Director

The Global Key Account Director (GKAD) is a strategic relationship and business manager who leads develops and executes the global account strategy for key strategic clients in line with Corporates future vision and strategy. The GKAD maximizes financial and strategic value and aligns short term needs to longer term business strategies and growth. This role requires the incumbent to excel at highly strategic account management as well as tactical execution cultivating and influencing senior clients and Thomson Reuters executives while also engaging those deep into both organizations. Particular areas of focus include: ensuring all cross sell and up sell opportunities are realized across our full suite of products owning and growing the C-suite relationships proficiency in bringing industry insights and thought leadership to the Corporates firm maximizing revenue/retention and identifying and closing new partnerships and sales opportunities working cross-functionally with various TR teams such as Product Professional Services Partnerships etc .This is a key role that requires entrepreneurship innovation agility and enthusiasm for serving the customer while managing sales and book of business at the assigned accounts. Working closely with global internal teams the GKAD will need a strong collaborative focus to ensure we meet changing customer expectations timely.This GKAD will manage and grow the Thomson Reuters relationships with a set of key accounts as part of the Global Accounts Group and spans all Thomson Reuters- Corporates Segment global sub segments.About the Role:As our Global Key Account Director you will:Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.Deep understanding of each firms business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively.Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries of Pharma Financial Services Tech and SaaS adding the voice of the customer to the development of the industry focus area.Identify growth opportunities to create needs and competitive solutions.Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetingsLead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters.Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer.Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer.Advocate for clients within Thomson Reuters and act as a Thomson Reuters ambassador in the clients enterprise.Build deliver and track strategic global account plan; forecast track report key information performance indicators.Lead a global virtual team across Thomson Reuters; know whom to engage how to engage them to ensure delivery for client.Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters. Ensure Thomson Reuters executives and others understand client needs; address over short- and long-termCollaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy coordinating relevant touchpoints and acting as the point of coordination across Thomson ReutersAbout YouTo be our Global Key Account Director you will have:10 years work experience including sales business development and managing large customer relationships5 years industry experience at a minimum either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers. Strong network building in the industry and strategic partnering.Exceptional strategic relationship account management and consultative sales skills across multiple sectors / segments with a focus on growing the size of each account; success in direct and / or virtual leadership of global teams in particular across multiple geographies and business linesTrack record in multiple business functions including one or more of: frontline sales account management business and sales operations proposition and product managementEntrepreneurial spirit; ability to thrive amidst ambiguity and adapt to shifting circumstancesExperience and proven success at leading complex strategic negotiations and delivery on subsequent agreementsStrong C-suite engagement skills and track recordStrategic account planning; ability to develop and manage relationships with complex large global accountsProven ability to develop and execute innovative sales strategiesCustomer oriented approach with strong skills in influencing negotiation complex problem solving and conflict managementAn outside-in focus: outstanding end-customer relationship skillsExcellent communication and collaboration skillsResourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex dynamic fast paced highly collaborative and continuously evolving environment.Global experience: lived in / worked across multiple marketsAbility to travel as needed for covered accounts and territoryBA Hons/BSc Hons degree (MBA JD/LLB MA/MS MEng etc) preferred#LI-KL1Whats in it For YouHybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About UsThomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.More information about Thomson Reuters can be found on .Required Experience:Director Key Skills Guest Services,Front Office,Gym,Document Control,Airlines Employment Type : Full-Time Experience: years Vacancy: 1