Weekend Customer Host
4 weeks ago
GWR proudly operates Brunel's railway, one of the world's most prestigious networks. With some of the newest trains in the country and exciting plans to extend our services, we transport over one hundred million passengers annually to more than 275 stations across the Southwest, from Cornwall and South Wales to London. Our routes traverse beautiful countryside and some of the UK's top tourist destinations.
We are redefining train travel, empowering our diverse team of over 6,000 to deliver a fantastic experience for our customers. Together, we will revalue rail travel as a very special way to journey.
Join Us as a Weekend Customer Host - Talent pool - Paddington
Be part of this exciting transformation by joining our team as a Weekend Customer Host. Enhance the experience for our Saturday and Sunday passengers by providing a warm welcome and outstanding at-seat refreshment service. This role is ideal for those with weekday commitments, offering a great opportunity to work onboard our trains.
Main Responsibilities:
- Promote and Sell: Engage with customers to promote and sell GWR products onboard, ensuring they have the journey they deserve.
- Maintain High Standards: Uphold the highest standards in all aspects of your work.
- Be an ambassador: Represent Great Western Railway by embodying our Values and delivering excellent customer service.
- Provide Exceptional Service: Deliver the best possible at-seat service to our customers.
- Prioritize Safety: Always adhere to safety principles, ensuring the safest journey for our customers.
- Ensure Cleanliness: Maintain a clean, hygienic, and pleasant environment for our customers.
Ideal Candidate Profile:
- Sales or Customer Service Background: Experience in sales or customer service is essential.
- Passionate About Customer Service: Enthusiastic about providing outstanding customer service.
- Flexible Schedule: Ability to work various shifts, including weekends and bank holidays.
- Sales-Driven: Motivated to achieve high sales levels.
- Proactive Attitude: Possess a 'can do' attitude and proactive approach.
- Comfortable with Regulations: Able to work effectively in a regulated environment.
Requirements:
- Payment Handling Experience: Proficient in cash handling and card payments.
- Strong Communication Skills: Excellent communication abilities.
- Team and Independent Worker: Ability to work well both as part of a team and independently.
- Food Safety Knowledge: Previous experience with food safety is desirable.
- Stock Control Experience: Experience in stock control and ordering is desirable.
Does this sound like you? If so, we'd love to hear from you
What Is the Reward?
In addition to a great team environment and comprehensive training, GWR colleagues enjoy a range of benefits, including a defined benefit pension scheme, free rail travel across the GWR network for you and your family, a company-sponsored healthcare plan, discounted shopping and gym memberships, and an employee assistance program. Your uniform is provided.
Additional Information:
- Hours: 17.5 hours per week, working Saturday and Sunday only, every weekend.
- Salary: £13,921.50 per annum for the first six months then rises to £16,665,50 per annum after completing the six-month probation period.
- Annual Leave: 13 days per year.
- Training: Two weeks of full-time training, Monday to Friday.
Inclusivity at GWR
We all belong at GWR. We are committed to providing an inclusive environment for all our colleagues, ensuring equal opportunity for meaningful employment. We value our differences, including age, gender, LGBTQIA, ethnicity, religion, and disability, and maintain zero tolerance towards any form of prejudice. We celebrate and encourage diversity of thought, progressive working methods, and the growth and thriving of all our colleagues.
We review all roles and job descriptions to ensure accessibility and support flexible working options where possible. For additional support in completing your application due to a disability or neurodivergent condition, such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs so we can ensure a fair and equal application process for all.
Neurodiversity Support Health Assured - Neurodiversity
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