Sales Operations Transformation Lead

3 weeks ago

London, United Kingdom JSS Transform Full time

Sales Operations Transformation Lead


6 Months + Contract


Hybrid role with travel to the London & Midlands office


My Global Software and Technology Client is looking for a Sales Operations Transformation Lead who will be responsible for defining, planning and managing the implementation of Sales transformation initiatives aligned to best practice, to deliver the most efficient and effective processes and solutions.

You will manage a small team of Business Analysts and be the key point of contact for the SI partner.

You'll need to have excellent stakeholder management, project management, communication, and organisational skills.


Role Responsibilities

  • the co-termination of customer contracts across four Commercial Units (Education, Government & Housing, Health & Care, Legal, Professional Services & Distribution, Logistics & Manufacturing), supporting over 250+ Account Managers and a team of Business Analysts.
  • collaboratively across business teams to triage issues raised by the project and business teams, including solving issues with inaccuracies in contract data, and billing and order management issues.
  • the optimisation of the Salesforce process to co-term customer contracts, including streamlining handover points between business units.
  • the rationalisation of existing products, from initial product design through to User acceptance testing and deployment in Salesforce.
  • all stage gates and governance items relating to product rationalisation testing are satisfied, and key stakeholders are kept informed of any issues.


Skills & Experience

  • years of experience in Lead to Order process transformation in the software industry
  • Salesforce knowledge
  • management skills / experience
  • leadership, stakeholder management time management, facilitation, and organisation skills
  • to be hand on and work in the detail as and when required.
  • communication skills (oral, written and presentation), including the ability to listen effectively.
  • and development
  • to self-manage and work independently, work to tight deadlines, prioritize workloads and work with related internal business functions.

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