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Senior Implementation Consultant

1 month ago

London, Greater London, United Kingdom Anthony Cole Associates Ltd Full time

Partnering with a well-known household named global business, we're seeking a self-motivated individual with indirect tax experience to join our Professional Services team as a Senior Implementation Consultant, focusing on implementations of Indirect Tax Determination technology solutions. The Senior Implementation Consultant will manage projects pertaining to the development and implementation of the clients' Indirect Tax products. You will mentor implementation consultants with less experience and collaborate with management in Product Engineering, Product Management, Customer Support, and Sales whilst driving process improvement and operational scaling. This role will have a hybrid working pattern, with 2 days a week required in their Canary Wharf offices.

Role Overview

  • Client service through regular, direct contact with clients, by email, telephone and face-to-face, throughout the entire project life cycle.
  • Performs technical or functional roles on medium to large international projects, led by a Project Manager, Partner, or Customer.
  • Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
  • Can scope out a project based on business requirements and achievable benefits
  • Recommends optimal system configuration and business processes based on industry best practices.
  • Able to effectively facilitate meetings with project sponsors (Customer and Partner)
  • Identifies and develops upsell opportunities within assigned customer projects
  • Mentor implementation specialists and implementation consultants.
  • Strong commitment to customer excellence, must have minimal to no customer escalations for services issues.
  • Can lead technology decisions and facilitate and articulate alternatives and direction to Customer's IT and Business Management.

Key Relationships:

  • Work with partners on professional services engagements to configure and implement the system, and cross-train onto the clients' Indirect Tax Compliance solution;
  • Engage with other teams within the business as appropriate to deliver end-to-end indirect tax solutions, in particular assisting sales in business development.
  • Liaise with colleagues to assist with pre-sales activities e.g. assisting with software demonstrations or scoping/assessing new opportunities.
  • Work with colleagues in a matrix organisation, developing key internal relationships with peers across the organisation.

About You:

Technical and Functional Expertise:

  • Functionally proficient with tax engine solutions AND
  • Technically and/or functionally proficient with ERP systems such Oracle, SAP, Microsoft, NetSuite, Workday or others.

Specialized Industry knowledge required:

  • Deep experience with European/Global Indirect Tax Law (e.g VAT, GST), Research or Consulting
  • An understanding of end-to-end financial processes (i.e. OTC or PTP) and systems
  • Excellent interpersonal and written communication skills and experience of working with clients and project teams
  • Experience with process analysis, design, mapping and re-engineering
  • Experience with process/software gap analysis and resolution
  • Excellent organisational and analytical skills, with a methodical approach to work, problem solving and troubleshooting
  • Must be creative, innovative, and flexible, with the ability to work in a matrix environment
  • Must possess strong cross team/group/org collaboration skills; ability to foresee and to analyse project risks, develop risk management plan and mitigate subsequent issues
  • Must have high-powered analytical skills and the ability to understand concepts and situations that pass by many others
  • Proficiency in Microsoft Office

Education/Certifications:

  • A bachelor's degree or professional qualification in Tax or Accounting (e.g. ACA, ACCA, ATT, CTA) would be strongly preferred